Error: "Something went wrong!" when you install Office 2013 C2R

  • Article

Do you get one of these errors when you try to install Microsoft Office Home and Student 2013, Microsoft Office Home and Business 2013, Microsoft Office Professional 2013, or Microsoft Office 365 Home Premium?
Something went wrong. Sorry, we ran into a problem. Try going online for additional help.

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Something went wrong. We ran into a problem, please try installing Office again or Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again

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You could be seeing these errors if a second installation of Office was started before the first installation was finished or if you restarted your computer before the installation was finished.

To resolve this issue, try the steps bellow:
1. Clean any component of Office 2013 from previous attempts by running again fix it : https://support.microsoft.com/kb/2739501
2. Please use Office Deployment Tool (ODT) to download and install O365.
To do that follow the steps bellow:
1. Log on to your machine and accessed this link: Office Deployment Tool for Click-to-Run
2. On the (c:\) drive create the folder called “Office15” and download Office Deployment Tool for Click-to-Run (ODT) in this folder it will contain 1 setup (.EXE) and 1 configuration file (.XML)

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3. Double click the file “officedeploymenttool.exe” and unpack it in the exact same location ( Local Disk (C:) -> Office15 )

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4. Open the file called “configuration.xml” in notepad

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5. The initial configuration.xml file looks like this and the yellow highlighted content is what you should remove from it. As “SourcePath” set the same location.
Note that SourcePath (which is optional) indicates the location to save the Click-to-Run source when you run the Office Deployment Tool in download mode.
If you do not specify SourcePath, Setup will attempt to create an \Office\Data\... folder structure in the working directory from which you are running setup.exe.

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  1. Please save the configuration file overwriting the old one. Open a command prompt (As Administrator) window and run the following command (”C:\Office 15\setup.exe” /download ”C:\Office 15\Configuration.xml”) as seen in the screenshot:

Windows 7

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Windows 8

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  1. Once Office has been downloaded you will see the following

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  1. In the Office 15 folder you will see the following now

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In order to install this source you will have to run now the exact same command but instead of the “/download” parameter you will use the “/configure” parameter.
(”C:\Office 15\setup.exe” /configure ”C:\Office 15\Configuration.xml”) Depending on the access you might see the UAC prompt:

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Windows 7

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Windows 8

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You can run the configure command also in a new windows which was opened via Run as Admin. At the end you will see the following message in Command Prompt:

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Additional Link's:
Office Deployment Tool for Click-to-Run (ODT)
Product IDs that are supported by the Office Deployment Tool for Click-to-Run

Comments

  • Anonymous
    January 01, 2003
    Thank you all for your comments and i'm glad this post helped you to find a solution to your issue
    Have a very good day all of you
  • Anonymous
    January 01, 2003
    Hi Tom I'm glad that you found the article :)
  • Anonymous
    January 01, 2003
    Thanks for this article. i had trouble doing this office deployment click to run thing before, but i think that creating a folder on the root of the C drive was what helped out because it would not work in the downloads folder on Windows 8.
  • Anonymous
    January 01, 2003
    Hi, Sorry for my delay response. @Anonymous1: Try to type the commands on CMD and don't copy/paste them @Anonymous 2: Thank you for your input Regards, Joannav
  • Anonymous
    January 01, 2003
    The comment has been removed
  • Anonymous
    January 01, 2003
    When i run the command in the command prompt as advised, it says patch cannot be found. I have office 2010 on the PC
  • Anonymous
    February 12, 2014
    Can this be used for Office 2013 H&B too? if so what is the product ID I would change to?
  • Anonymous
    February 12, 2014
    Nevermind - Just found the list for all http://support.microsoft.com/kb/2842297
  • Anonymous
    February 16, 2014
    I had this same issue in my computer. I tried this steps, repair office, remove and re install office. I have contacted Microsoftlive support they resolved my issue. They told that they removed old office files from registry and re install the office. Now it is working well. www.microsoftsupportchat.com
  • Anonymous
    February 21, 2014
    Thank you for sharing .. this helped me a lot . thank you so very much .
  • Anonymous
    February 21, 2014
    THANK YOU! Tried all the KB's, reg edits, etc. and no success. Found this post and took care of the issue! Thank you again!
  • Anonymous
    February 24, 2014
    Spent a solid 4 hours trying to install office 2013 on a brand new install of Windows 8.1, constantly doing everything suggested online, such as the fixit programs. Nothing worked. Ran across this, it worked perfectly. Thanks so much :)
  • Anonymous
    February 25, 2014
    Apparently when i run the CMD, it did not show as above. I did not copy paste, just type one by one.

    It appears something like this:

    Usage:
    SETUP mode [path to configure file]

    SETUP /DOWNLOAD [path to configure file]
    SETUP /CONFIGURE [path to configure file]
    SETUP / PACKAGER [path to configure file] [output path]
    /DOWNLOAD DOwloads files to create an Office15 installation source
    /CONFIGURE Adds, removes, or configures an Office15 installation
    /PACKAGER Produces an Office App-V package from an Office installation souce

    can you assist me?
  • Anonymous
    February 25, 2014
    sorry. it didn't worked for me. it is giving error message " Http send request failed"
  • Anonymous
    February 25, 2014
    Now that i tried multiple time, the CMD just not working. It came out something like this

    ERROR: CreateDirectory failed for directory: \Server.Quitting!



    Do you have any idea how to solve the issue? Please help :(

    I hope to receive feedback from you as soon as possible.

    Thanks!
  • Anonymous
    February 28, 2014
    AFTER TRTYING ALL THE ABOVE STEPS, YOU CAN CONTACT MICROSFT SUPPORT TEAM BY VISITING THE WEBSITE http://www.microsoftlivesupport.com/
  • Anonymous
    February 28, 2014
    Please visit the blog below:http://www.microsoftlivesupport.com/blog/index.php?controller=post&action=view&id_post=41
  • Anonymous
    March 24, 2014
    The Click to run is using some type of network recognition that a Sonicwall firewall interferes with. It works like a charm when I connect directly with the internet. I don't have to use any of these steps.
  • Anonymous
    April 12, 2014
    Thanks very much. Contacted office support chat, only got phone number to US. Not helpful at all. Your instruction worked perfectly. Thanks again!
  • Anonymous
    April 14, 2014
    Visit http://microsoftsupportchat.com for remote assistance for this issue. A quick resolution is provided.
  • Anonymous
    June 08, 2014
    I was getting this error when trying to run the setup on a tablet over a wireless network from the server. It went away when I actually copied the setup files to the tablet's hard drive.
  • Anonymous
    June 15, 2014
    Hey I had the same issue with my computer. I wasted my time on it for
    many days but finally I got a solution from this link
    http://www.microsoftliveassist.com/error-code-30033-27-when-installing-office/
  • Anonymous
    July 10, 2014
    what even is this
  • Anonymous
    July 10, 2014
    I tried so many steps and my friend suggested me to follow the steps mentioned in the link:http://goo.gl/WgDEI8
    It really helped and now I can use my Excel with out any issues.
  • Anonymous
    August 25, 2014
    Hey..i have faced same problem against this issue but i resolved this issue with the help of this link
    http://www.microsoftliveassist.com/microsoft-support-office-error-code-30033-27/
  • Anonymous
    September 17, 2014

    Hi i have faced the same error code working with office 365 after lots of try lastly got the solution from this link
    http://microsoftprosupport.com/office-2013-office-365-installation-troubleshooting-fix/
  • Anonymous
    October 30, 2014
    How to fix microsoft office error codes?

    http://www.officelivesupport.com/office365-installation/
  • Anonymous
    November 03, 2014
    OK, the images were missing but this was my solution... FYI in a CORP environment with AD profiles / firewall rules etc etc...
  • Anonymous
    December 18, 2014
    love your tutorial but your clip_images aren't showing for me, I'm running Mozilla Firefox, is there an add-on i should be using in order for them to show?
  • Anonymous
    January 09, 2015
    The comment has been removed
  • Anonymous
    September 19, 2015
    I am trying to download Office 365 on to my Numina 520. It came with a 1 year free office 365 subscription on it and I am just now getting around to using it. When I Try, I get the "We encountered a problem and couldn't complete the task" message. How do I get rid of the message so I can get Office 365 working? Thanks in advance for your help.
  • Anonymous
    January 05, 2016
    I like your blog, your blog is so good and beneficial for all, i read your blog. I was search like this blog. after read this blog i fully satisfied and happy.
    http://www.officesetup.support