Webcasts Galore!

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POSTED BY: KEN CIRCEO, Lead Tech Writer

Just a head's up. Next week, we'll have three days of Speech Server webcasts available for you. Registration is free. Just go to Microsoft Contact Center Solutions Series to sign up.

Tue, Jun 6
9 AM - Trever Renquist, VP of Sales, Gold Systems
"Speech Recognition Solutions – the Benefits & Best Practices"
11 AM - Mike Hentges, CTO, Digital DataVoice
"Improving Agent Productivity with Speech and CTI"
1 PM - Mike Mastro, President, The Primas Group
"Differentiating Your Contact Center by Providing a Qualified Customer Experience"

Wed, Jun 7
9 AM - Terry Gold, Founder, CTO & President, Gold Systems
"Integrating Web and Telephony Self-Service for Maximum Results"
11 AM - B. Chandra Mouli, VP of Software Engineering, Versay Solutions
"Delivering an Integrated Contact Center Solution with CTI"
1 PM - Ming Chao, Sr. Partner Manager, Customer Care Framework
"Increase Contact Center Efficiency by Delivering Better Information Faster"

Thu, Jun 8
9 AM - Joe Carey, President, Versay Solutions
"Strengthen Branding and Improve Customer Experience with Next Generation Speech and IP Telephony"
11 AM - Larry Rushing, Director of Vertical Solutions, Acclaim Telecom Services
"Improving TCO While Reducing Operations & Maintenance Costs"
1 PM - Joe Parish, Director of Sales, Microsoft Speech Server, and Susan Schutte, Sr. Product Manager, Customer Care Framework
"Introduction to Microsoft Contact Center Technologies"