OneDrive crash on launch

  • Article

ISSUE:

Immediately after launching, the OneDrive client crashes.

CAUSE:

There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx).

List of reserved strings:

CON
PRN
AUX
NUL
COM1
COM2
COM3
COM4
COM5
COM6
COM7
COM8
COM9
LPT1
LPT2
LPT3
LPT4
LPT5
LPT6
LPT7
LPT8
LPT9

RESOLUTION:

Remove the reserved file from the OneDrive site or change its name.

Comments

  • Anonymous
    November 02, 2016
    Does the file name have to exactly match one of these, or will OneDrive crash if any of these appear somewhere within the name? (Eg: "Console.docx")
    • Anonymous
      November 02, 2016
      The filename with an exact match cause the issue.
  • Anonymous
    November 02, 2016
    Which OneDrive client does this affect? The new OneDrive sync client, the previous OneDrive personal sync client, the previous OneDrive for Business sync client, or the OneDrive for Business Next Generation Sync Client?
    • Anonymous
      November 02, 2016
      The comment has been removed