Timeouts accessing Packages - 11/19 - Mitigated

  • Article

We’ve confirmed that all systems are back to normal as of 11/18/2018 20:16 UTC. Our logs show the incident started on 11/18/2018 02:30 UTC. Sorry for any inconvenience this may have caused.

  • Root Cause: The failure was due to unknown issue with one of the ScaleUnit failing with timeouts in routing requests to correct ScaleUnits serving customer account.
  • Chance of Re-occurrence: Low - we have suspended the ScaleUnit as it not serving any external customers currently.

Our DevOps team continues to investigate issues with Packaging service. Root cause is not fully understood at this time, though it is suspected to be issues with routing delays on one of scale unit of the service. We currently have no estimated time for resolution.

We're actively investigating timeouts in accessing Packages in all regions. Customer may experience timeouts in accessing packages in Azure DevOps. There is not work around for this issue for now.