PCNS Troubleshooting: 0x800700b7 Cannot create a file when that file already exists
Problem statement
Users are not able to reset the passwords. In review of the Application Event Log, we discovered the following BAIL error message.
Application event log
An unexpected error has occurred during a password set operation.
"BAIL: MMS(2916): dnutils.cpp(1329): 0x800700b7 (Cannot create a file when that file already exists.): Cannot add partition DC=DomainDnsZones,DC=dc1,DC=dc2,DC=sampledomain,DC=com to the list because it already exists at position 2
BAIL: MMS(2916): dnutils.cpp(1329): 0x800700b7 (Cannot create a file when that file already exists.): Cannot add partition CN=Configuration,DC=dc2,DC=sampledomain,DC=com to the list because it already exists at position 0
BAIL: MMS(2916): dnutils.cpp(1329): 0x800700b7 (Cannot create a file when that file already exists.): Cannot add partition DC=samplelab,DC=dc2,DC=sampledomain,DC=com to the list because it already exists at position 1
BAIL: MMS(2916): dnutils.cpp(1329): 0x800700b7 (Cannot create a file when that file already exists.): Cannot add partition DC=DomainDnsZones,DC=dc1,DC=dc2,DC=sampledomain,DC=com to the list because it already exists at position 2
BAIL: MMS(2916): dnutils.cpp(1329): 0x800700b7 (Cannot create a file when that file already exists.): Cannot add partition DC=DomainDnsZones,DC=dc2,DC=sampledomain,DC=com to the list because it already exists at position 3
BAIL: MMS(2916): dnutils.cpp(1329): 0x800700b7 (Cannot create a file when that file already exists.): Cannot add partition DC=ForestDnsZones,DC=dc2,DC=sampledomain,DC=com to the list because it already exists at position 4
ERR: MMS(2916): utils.cpp(907): Failed getting registry value 'ADMADoNormalization', 0x2
BAIL: MMS(2916): utils.cpp(908): 0x80070002 (The system cannot find the file specified.): Win32 API failure: 2
BAIL: MMS(2916): utils.cpp(963): 0x80070002 (The system cannot find the file specified.)
ERR: MMS(2916): admaexport.cpp(4178): The Kerberos change operation failed: 0xc000005e
ERR: MMS(2916): ma.cpp(8301): ExportPasswordSet failed with 0x80004005 Forefront Identity Manager 4.0.3594.2"
Cause
The cause of this issue is DNS connectivity between the source forest and the target forest
Resolution
In this case we were able to create Conditional Forwarders in the DNS Console to the Target Forest.
Other possible solutions
If you cannot add a conditional forwarder on the main DNS machine in the forest, you can add DNS to the Synchronization Server, and then add the Conditional Forwarder there.