RDP Troubleshooting: IaaS VM restore using Azure backup

  • Article

Symptoms:

Post restore operation triggered from Azure backup for an IaaS VM, I am not able to  RDP into the VM.

Possible Causes:

Post restore, VHDs are appended with meta data and this meta data causes network issues.

Solution:

Please check if VM is running. If VM is running, clear the meta data from VHD blob.

To clear meta data:

  1. Download “Azure Storage Explorer 4.0” from http://azurestorageexplorer.codeplex.com/releases/view/54430
  2. Click on Add Account and input storage account name and key. To get storage account key, go to management portal and select storage account and click on "Manage Keys".
  3. Double click on the blob corresponding to VHDs, select the metadata tab, delete the metadata and Save.