Internet explorer troubleshooting: All options are greyed out. IE Not working

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Please follow the below steps to resolve the issue.

  1. Go to "Control Panel"
  2. Click on "Networking"
  3. Under "Internet Options" click on "Manage Browser Add-ons" which brings up "Internet Properties"
  4. Select "Security" Tab
  5. Click the button that says "RESET all Zones to Default Level" Follow the prompts and allow it to reset all security to default levels.
  6. Click on the "Advanced" tab
  7. Click on the "RESET..." button.
  8. A dialog will pop up saying you must close all applications, ... or something like that.  Close all applications.
  9. Then, press CTRL-ALT-DEL and open the "Windows TASK Manager"
  10. Go to "Processes" tab, and find the first of several processes labeled "iexplorer"
  11. KILL ALL IEXPLORE PROCESSES... you MUST DO THIS, or the reset you are about to do, will not work.
  12. For me killing the first iexplorer process, will kill it's child processes, but watch this closely, it may take a minute or two to complete.  
  13. When complete, close out the Task Manager, you should have NO OTHER Apps running - just in case this matters.
  14. Go back to  "Internet Properties" where you are ready now to RESET IE to defaults. 
  15. Proceed with RESET.