IAgentStateService.SetSessionTransferInformation(Guid, String, String) Method
Definition
Important
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Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.
public:
void SetSessionTransferInformation(Guid toAgentId, System::String ^ fromPhoneNumber, System::String ^ sessionInformation);public void SetSessionTransferInformation (Guid toAgentId, string fromPhoneNumber, string sessionInformation);abstract member SetSessionTransferInformation : Guid * string * string -> unitPublic Sub SetSessionTransferInformation (toAgentId As Guid, fromPhoneNumber As String, sessionInformation As String)Parameters
- toAgentId
- Guid
Specifies the agent ID of the agent to whom the call is transferred.
- fromPhoneNumber
- String
Specifies the phone number from which the call is transferred.
- sessionInformation
- String
Specifies the session information.
Remarks
This won't be able to cover all cases, but it will save call handling time.