Enable robust customer service insights in the Customer Service Hub
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| End users by admins, makers, or analysts |  Apr 1, 2020 |
- |
Business value
Agents and managers using the Customer Service Hub app will now have richer analytics and insights to help them deliver better customer service and improve customer satisfaction.
Feature details
Dynamics 365 Customer Service Insights provides many key analytics and insights about your customer service data.
With this release, these insights will now be embedded within the Dynamics 365 Customer Service Hub app, providing rich insights to users in the familiar context of the Customer Service Hub app.
See also
Preview: View and understand Customer Service analytics and insights (docs)