Technician locator
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Feb 22, 2021 |
- | - |
Business value
One way for service providers to help delight customers is to provide clear communication and status around scheduled service appointments. This communication includes confirmation, reminders, and details on the expected technician arrival.
Feature details
The technician locator capability of Field Service includes:
- Sending scheduled service confirmation notifications to the customer.
- On the day of service, sending a reminder with a link to track technician location and estimated arrival time.
- A portal application from which customers can view scheduled service details and technician arrival details.
Note
This feature is available in Unified Interface only.