International availability of Omnichannel for Customer Service

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

The purpose of this document is to provide information about the geographic location and language availability of live chat and digital messaging channels.

Note

For information about the supported regions and languages in the voice channel, see Supported cloud locations, languages, and locale codes.

Geographic location availability

Your Microsoft 365 tenant must be co-located in one of the following geographic locations where Omnichannel for Customer Service is available. These geographic locations refer to your Microsoft 365 tenant only and not the data center where your Power Platform environment or org instance resides.

See the following table for the availability of the channels in the supported geographical regions.

Region All messaging channels
Asia Pacific
Australia
Canada
Europe
France
Germany
Government Community Cloud (GCC)1
India
Japan
North America
South America
Switzerland
United Arab Emirates (UAE)
United Kingdom

1 The Apple Messages for Business, Whatsapp through Azure Communication Services, and Microsoft Teams channels aren't available in GCC.

Language availability

The product user interface (UI) is available in the following languages.

Language Language Language
Arabic Greek Romanian
Basque German Russian
Bulgarian Hebrew Serbian (Cyrillic)
Catalan Hindi Serbian (Latin)
Chinese Hungarian Slovak
Chinese (Hong Kong SAR) Indonesian Slovenian
Chinese (Simplified) Italian Spanish
Croatian Japanese Swedish
Czech Kazakh Thai Thai
Danish Korean Turkish
Dutch Latvian Ukrainian
English Lithuanian Vietnamese
Estonian Malay (Malaysia)
Finnish Norwegian
French Polish
Galician Portuguese

To know the languages that are supported in analytics, see Multilingual sentiment.

Prerequisites and system requirements of Omnichannel for Customer Service
Introduction to channels in Omnichannel for Customer Service