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Booking statuses allow you to create multiple substatuses mapped to each of your booking statuses in order to more precisely define your company's unique business processes. On the schedule board, booking statuses show in alphabetical order and grouped by their parent status. To change the order, update the name accordingly.
In the Field Service application, change to the Resources area.
Under Booking Settings, select Booking Statuses.
Select New on the Active Booking Statuses view.
Fill in your information.
Choose a custom Status Color value in the Common tab to specify which color the resource schedule time slot will be displayed on the schedule board.
Map the new status to a parent status in the Field Service tab by choosing a value in the Field Service Status field.
Tip
You can also set a default status for scheduled and canceled bookings. Go to Resources > Administration > Booking Setup Metadata Wizard. Select msdyn_workorder and configure the default settings. For more information: Configure default settings
Events
Mar 31, 11 PM - Apr 2, 11 PM
The ultimate Microsoft Fabric, Power BI, SQL, and AI community-led event. March 31 to April 2, 2025.
Register todayTraining
Module
Set up Customer Service scheduling - Training
Microsoft Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations. Prepare for MB-230.
Certification
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate - Certifications
Demonstrate how to configure a Microsoft Dynamics 365 for Field Service implementation to maximize tools and features available while managing a mobile work force.