Empower your workforce with mixed reality
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Nov 15, 2023 |
Business value
Unlock efficiency and expertise. In today's dynamic business landscape, efficiency and expertise are paramount for field service operations. Dynamics 365 Field Service customers now enjoy a significant advantage with the inclusion of Dynamics 365 Guides and Remote Assist capabilities, all without incurring additional costs.
Feature details
This integration revolutionizes the way technicians access and utilize organizational knowledge, empowering them with immersive insights on their mobile devices and HoloLens. Moreover, the technicians can effortlessly connect with experts using Remote Assist to ensure that challenges are swiftly overcome. Dive into the details of these game-changing enhancements below:
- Dynamics 365 Guides Integration: Dynamics 365 Field Service now seamlessly integrates with Dynamics 365 Guides, empowering technicians with easy access to organizational knowledge. This information is presented in an immersive format, accessible on mobile phones and HoloLens devices, enhancing troubleshooting and decision-making in the field.
- Remote Assist Integration: Technicians facing challenges can tap into expert support using Remote Assist, ensuring minimal downtime and sustaining high first-time fix rates. Expert guidance is just a call away, reducing service disruptions and boosting productivity.
- Cost-Efficient: These integrated capabilities come at no additional cost to Field Service customers. Administrators can simply install and configure the products, and users won't require extra licenses; everything is covered by the Field Service license.