Complete bookings while preserving end time
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Jul 31, 2023 |
Oct 2, 2023 |
Business value
Improve the tracking of work progress and resource utilization by allowing users to finalize bookings on behalf of an assigned resource while maintaining the original end-time value after a booking is set to completed.
Feature details
Dispatchers or service managers no longer need to use complicated workarounds when completing a booking on behalf of a technician. With this enhancement, if a user updates a booking status to Completed on behalf of an assigned resource, the booking’s end time will preserve the previous end time value.
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See also
Generate booking journals (docs)