Get scheduling recommendations in the Outlook add-in

  • Article

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Oct 13, 2023 - Nov 15, 2023

Business value

Finding and scheduling the right frontline worker can be a lengthy multi-step process. An assistant recommends workers and time slots for the job, saving dispatchers time needed to validated matched resources.

Feature details

Frontline managers and dispatchers can get recommendations to choose technicians or frontline workers to schedule work orders based on attributes like availability, skills, or expertise.

The scheduling assistant based on the resource scheduling solution is now available in the Outlook add-in, which is part of the Field Service integrations for Microsoft 365 applications. The feature helps dispatchers schedule, reschedule, or move a booking for a work order. Scheduling suggestions are based on resource availability, skills, customer promised time windows, customer location proximity, and business unit.

Scheduling in Outlook

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Get schedule assistance (docs)