Manage frontline worker certifications
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Jul 31, 2023 |
Oct 31, 2023 |
Business value
Managing frontline worker documentation is essential for maintaining a service-ready workforce. Organizations can track insurance, licenses, and certifications for frontline workers to ensure they can complete work at the quality customers expect and in compliance with legislation.
Feature details
Don't let missing documentation hold your business back from providing top-notch service to your customers. You can now easily capture insurance, license, and certification documentation for your frontline workers. This ensures that they are fully prepared to deliver exceptional service with safety, efficiency, and regulatory compliance in mind. Whether you're working with full-time employees or trusted vendors, our solution makes it easy to keep all your critical information in one place, giving you peace of mind and allowing you to focus on what really matters - your customers.
See also
Enhanced characteristics (docs)