What's new and planned for Dynamics 365 Field Service
This topic lists features that are planned to release from October 2024 through March 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2024 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Boost technician productivity
Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Use Remote Assist mixed reality annotations in Microsoft Teams | Users by admins, makers, or analysts |
Apr 17, 2024 |
- | Jan 2025 |
| View your mobile offline sync data with Application Insights | Users by admins, makers, or analysts |
Jul 18, 2024 |
- | Nov 2024 |
Copilot and AI innovation
Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Enhance Copilot experiences in the web app | Admins, makers, marketers, or analysts, automatically | - | - | Nov 2024 |
| Configure Copilot summaries in Field Service | Users by admins, makers, or analysts |
Apr 17, 2024 |
- | Dec 2024 |
| Summarize work orders with Copilot in Outlook | Users by admins, makers, or analysts | - | - | Nov 2024 |
| Summarize work orders with Copilot in the mobile app | Users by admins, makers, or analysts |
Dec 15, 2023 |
- | Dec 2024 |
| Get assistance with AI-powered work order recaps | Users by admins, makers, or analysts |
Aug 9, 2023 |
- | Dec 2024 |
Optimize resource scheduling
Dynamics 365 Field Service resource scheduling features include key enhancements on manual and automated scheduling.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Improve usability and performance of the schedule board | Users by admins, makers, or analysts | - | - | Nov 2024 |
| Transition all users to the new schedule board | Users, automatically | - |
Aug 12, 2024 |
Oct 1, 2024 |
You are able to opt into some features as part of early access on August 12, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.