Fulfill service agreements overview

This article provides an overview of the tasks to fulfill service agreements. The article also lists the pages that are associated with each business process component and discusses the tasks that are associated with each business process component.

Pages for the fulfill service contracts business process components

The following table lists the pages that support the fulfill service contracts business process components. The table entries are organized first by task, and then alphabetically by the name of the page.

Note

To open some of the pages in the following table, you must enter information or parameter settings.

Business process component task Form name Usage
Develop and establish agreement Service agreements Create and maintain service agreements.
Develop and establish agreement Subscription Create and maintain service subscriptions.
Monitor and implement agreement Change service stage Select the next stage in the workflow for a service order.
Monitor and implement agreement Service orders Create and maintain service orders.
Update and evaluate contract Cancel service level agreement Cancel the service level agreement on a service order.
Update and evaluate contract Cancel service orders Cancel service orders, or reverse the Canceled status of service orders.
Update and evaluate contract Index subscription Update the base prices and indexes for subscriptions.