Customize login and splash screens in Unified Service Desk

You can customize the branding of Unified Service Desk login and splash screens to change the name and appearance of the application name on the login screen and change the application name, appearance, foreground and background colors of the splash screen by modifying XAML styles.

What you can customize?

The following XAML is used to customize the branding of login and splash screens in Unified Service Desk:

<ResourceDictionary xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation"  
                    xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"  
                    xmlns:resx1="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Properties">  
  
  <Style x:Key="FormAppNameStyle" TargetType="TextBlock">  
    <Setter Property="Foreground" Value="Black"></Setter>  
    <Setter Property="FontFamily" Value="Segoe UI"></Setter>  
    <Setter Property="FontSize" Value="30"></Setter>  
    <Setter Property="Background" Value="White"></Setter>  
    <Setter Property="Text" Value="Unified Service Desk"></Setter>  
  </Style>  
  
  <Style x:Key="SplashAppNameStyle" TargetType="Label">  
    <Setter Property="Foreground" Value="White"></Setter>  
    <Setter Property="FontFamily" Value="/UnifiedServiceDesk;component/Fonts/#Segoe UI"></Setter>  
    <Setter Property="FontSize" Value="40"></Setter>  
    <Setter Property="Content" Value="Unified Service Desk"></Setter>  
  </Style>  
  
  <Style x:Key="SplashScreenDefaultFontStyle" TargetType="TextBlock">  
    <Setter Property="FontSize" Value="12px"/>  
    <Setter Property="Foreground" Value="White"/>  
    <Setter Property="TextWrapping" Value="Wrap"/>  
    <Setter Property="TextTrimming" Value="WordEllipsis"/>  
    <Setter Property="FontFamily" Value="Segoe UI"/>  
  </Style>  
  
  <Style x:Key="SplashGridBgColor" TargetType="Grid">  
    <Setter Property="Background" Value="Blue"></Setter>  
  </Style>  
  
</ResourceDictionary>  

The XAML file contains the following four styles for which you must specify appropriate values in the Setter Property:

How you can customize?

You can customize the branding of login and splash screens in Unified Service Desk by following the steps below.

1. Open Notepad, and copy the entire contents of the XAML file mentioned in the previous section.

2. Under the appropriate XAML style block, change the Value of appropriate Setter Property.

   For example, to modify the font size of the app name displayed on the splash screen, change the value of the FontSize setter property under the SplashAppNameStyle style.

   You can modify values for multiple setter properties under a XAML style or across multiple XAML styles.

3. If you haven't changed setter property values under a XAML style, remove the style block from the Notepad file.

   For example, if you just changed setter properties for SplashAppNameStyle, remove the other styles to prevent the settings under those styles being applied to your client application. See examples later in this article.

4. Save the file as "CustomerSplashStyles.xaml".

5. Copy the "CustomerSplashStyles.xaml" to the Unified Service Desk client directory, typically "C:\Program Files\Microsoft Dynamics CRM USD\USD". You must have system administrator privileges to copy the file to the client directory.

6. If you're running the Unified Service Desk client, restart it for the changes to take effect.

Customization examples

Here are some customization examples.

Change the application name of login screen

Update the contents of the CustomerSplashStyles.xaml file to the following:

<ResourceDictionary xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation"  
                    xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"  
                    xmlns:resx1="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Properties">  
  
  <Style x:Key="FormAppNameStyle" TargetType="TextBlock">  
    <Setter Property="Foreground" Value="Blue"></Setter>  
    <Setter Property="FontFamily" Value="Segoe UI"></Setter>  
    <Setter Property="FontSize" Value="40"></Setter>  
    <Setter Property="Background" Value="White"></Setter>  
    <Setter Property="Text" Value="Contoso, Ltd."></Setter>  
  </Style>  
  
</ResourceDictionary>  

Change the application name and appearance of splash screen

Update the contents of the CustomerSplashStyles.xaml file to the following:

<ResourceDictionary xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation"  
                    xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"  
                    xmlns:resx1="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Properties">  
  
  <Style x:Key="SplashAppNameStyle" TargetType="Label">  
    <Setter Property="Foreground" Value="Blue"></Setter>  
    <Setter Property="FontFamily" Value="/UnifiedServiceDesk;component/Fonts/#Segoe UI"></Setter>  
    <Setter Property="FontSize" Value="40"></Setter>  
    <Setter Property="Content" Value="Contoso, Ltd."></Setter>  
  </Style>  
  
  <Style x:Key="SplashScreenDefaultFontStyle" TargetType="TextBlock">  
    <Setter Property="FontSize" Value="14px"/>  
    <Setter Property="Foreground" Value="Black"/>  
    <Setter Property="TextWrapping" Value="Wrap"/>  
    <Setter Property="TextTrimming" Value="WordEllipsis"/>  
    <Setter Property="FontFamily" Value="Calibri"/>  
  </Style>  
  
  <Style x:Key="SplashGridBgColor" TargetType="Grid">  
    <Setter Property="Background" Value="Gray"></Setter>  
  </Style>  
  
</ResourceDictionary>  

This is the customization outcome:

See also

Customize themes in Unified Service Desk