ServiceLevelAgreement interface

Service Level Agreement details for a support ticket.

Properties

expirationTime

Time in UTC (ISO 8601 format) when the service level agreement expires. NOTE: This property will not be serialized. It can only be populated by the server.

slaMinutes

Service Level Agreement in minutes. NOTE: This property will not be serialized. It can only be populated by the server.

startTime

Time in UTC (ISO 8601 format) when the service level agreement starts. NOTE: This property will not be serialized. It can only be populated by the server.

Property Details

expirationTime

Time in UTC (ISO 8601 format) when the service level agreement expires. NOTE: This property will not be serialized. It can only be populated by the server.

expirationTime?: Date

Property Value

Date

slaMinutes

Service Level Agreement in minutes. NOTE: This property will not be serialized. It can only be populated by the server.

slaMinutes?: number

Property Value

number

startTime

Time in UTC (ISO 8601 format) when the service level agreement starts. NOTE: This property will not be serialized. It can only be populated by the server.

startTime?: Date

Property Value

Date