How to contact Volume Licensing Support
Always start by creating an online support case
This saves you time by avoiding the need for support advocates to capture your contact details. We will phone you back within 24 hours, usually much sooner.
Step 1. Go to online support request.
- For product or service, choose your agreement type, such as Enterprise or Open License.
- Select a high level category that most closely matches where your issue arises.
- For Types of Support, select Professional No Charge.
- Input your location, timezone and whether you prefer us to contact you by phone or by email.
Step 2 - Describe your issue
- Briefly describe the issue you are facing.
- Be sure to specify the volume licensing agreement number your issue relates to.
- Attach screenshots of any error message or technical issue to help us understand the problem.
Step 3 - Contact Details and Sharing
- The person submitting the case is the "Primary Contact" for this support case.
- Review and edit the phone / email details as needed.
- Add additional contacts who need visibility to the support case.
Step 4 - Submit support case
- Your case number is displayed on the screen and confirmed in email from Microsoft Support support@mail.support.microsoft.com (Check your junk folder).
- Our volume licensing support team will contact you during business hours to resolve the issue.
- You can check your case status online, using the Manage tab on the online support request.
Contact volume licensing support by phone with your case number.
Depending on your location, you may be able to phone our volume licensing support team about an existing support case.
First create a support case online online support request.
- Please be prepared to quote your case number to the support advocate.
- You may need to provide additional user information to help triage technical issues, particularly those related to user profiles and agreement permissions.
See below for locations where customers can contact Microsoft volume licensing support by phone during business hours.
- Select your geographical region, and then your country/territory.
- (Asia | Armenia)
- (Asia | Azerbaijan)
- (Asia | Bangladesh)
- (Asia | Bhutan)
- (Asia | British Indian Ocean Territory)
- (Asia | Brunei)
- (Asia | Cambodia)
- (Asia | China)
- (Asia | Georgia)
- (Asia | Hong Kong)
- (Asia | India)
- (Asia | Indonesia)
- (Asia | Japan)
- (Asia | Kazakhstan)
- (Asia | Kyrgyzstan)
- (Asia | Laos)
- (Asia | Macau)
- (Asia | Malaysia)
- (Asia | Maldives)
- (Asia | Mongolia)
- (Asia | Myanmar)
- (Asia | Nepal)
- (Asia | Pakistan)
- (Asia | Philippines)
- (Asia | Russia)
- (Asia | Singapore)
- (Asia | South Korea)
- (Asia | Sri Lanka)
- (Asia | Taiwan)
- (Asia | Tajikistan)
- (Asia | Thailand)
- (Asia | Timor-Leste)
- (Asia | Turkmenistan)
- (Asia | Uzbekistan)
- (Asia | Vietnam)
- (Europe | Albania)
- (Europe | Andorra)
- (Europe | Armenia)
- (Europe | Austria)
- (Europe | Azerbaijan)
- (Europe | Belarus)
- (Europe | Belgium)
- (Europe | Bosnia and Herzegovina)
- (Europe | Bouvet Island)
- (Europe | Bulgaria)
- (Europe | Croatia)
- (Europe | Cyprus)
- (Europe | Czech Republic)
- (Europe | Denmark)
- (Europe | Estonia)
- (Europe | Faroe Islands)
- (Europe | Finland)
- (Europe | France)
- (Europe | Georgia)
- (Europe | Germany)
- (Europe | Gibraltar)
- (Europe | Greece)
- (Europe | Greenland)
- (Europe | Hungary)
- (Europe | Iceland)
- (Europe | Ireland)
- (Europe | Italy)
- (Europe | Kosovo)
- (Europe | Latvia)
- (Europe | Liechtenstein)
- (Europe | Lithuania)
- (Europe | Luxembourg)
- (Europe | Macedonia, FYRO)
- (Europe | Malta)
- (Europe | Moldova)
- (Europe | Monaco)
- (Europe | Montenegro)
- (Europe | Netherlands)
- (Europe | Norway)
- (Europe | Poland)
- (Europe | Portugal)
- (Europe | Romania)
- (Europe | Russia)
- (Europe | San Marino)
- (Europe | Serbia)
- (Europe | Slovakia)
- (Europe | Slovenia)
- (Europe | Spain)
- (Europe | Svalbard and Jan Mayen)
- (Europe | Sweden)
- (Europe | Switzerland)
- (Europe | Turkey)
- (Europe | Ukraine)
- (Europe | United Kingdom)
- (Europe | Vatican City)
- (Middle East and Africa | Afghanistan)
- (Middle East and Africa | Algeria)
- (Middle East and Africa | Angola)
- (Middle East and Africa | Bahrain)
- (Middle East and Africa | Benin)
- (Middle East and Africa | Botswana)
- (Middle East and Africa | Burkina Faso)
- (Middle East and Africa | Burundi)
- (Middle East and Africa | Cabo Verde)
- (Middle East and Africa | Cameroon)
- (Middle East and Africa | Central African Republic)
- (Middle East and Africa | Chad)
- (Middle East and Africa | Comoros)
- (Middle East and Africa | Cote D'Ivoire)
- (Middle East and Africa | Djibouti)
- (Middle East and Africa | Egypt)
- (Middle East and Africa | Equatorial Guinea)
- (Middle East and Africa | Eritrea)
- (Middle East and Africa | Ethiopia)
- (Middle East and Africa | Gabon)
- (Middle East and Africa | Gambia)
- (Middle East and Africa | Ghana)
- (Middle East and Africa | Guinea)
- (Middle East and Africa | Guinea-Bissau)
- (Middle East and Africa | Iraq)
- (Middle East and Africa | Israel)
- (Middle East and Africa | Jordan)
- (Middle East and Africa | Kenya)
- (Middle East and Africa | Kuwait)
- (Middle East and Africa | Lebanon)
- (Middle East and Africa | Lesotho)
- (Middle East and Africa | Liberia)
- (Middle East and Africa | Libya)
- (Middle East and Africa | Madagascar)
- (Middle East and Africa | Malawi)
- (Middle East and Africa | Mali)
- (Middle East and Africa | Mauritania)
- (Middle East and Africa | Mauritius)
- (Middle East and Africa | Mayotte)
- (Middle East and Africa | Morocco)
- (Middle East and Africa | Mozambique)
- (Middle East and Africa | Namibia)
- (Middle East and Africa | New Caledonia)
- (Middle East and Africa | Niger)
- (Middle East and Africa | Nigeria)
- (Middle East and Africa | Oman)
- (Middle East and Africa | Palestinian Territory)
- (Middle East and Africa | Qatar)
- (Middle East and Africa | Republic Of Congo)
- (Middle East and Africa | Réunion)
- (Middle East and Africa | Rwanda)
- (Middle East and Africa | Saint Helena)
- (Middle East and Africa | Sao Tome And Principe)
- (Middle East and Africa | Saudi Arabia)
- (Middle East and Africa | Senegal)
- (Middle East and Africa | Seychelles)
- (Middle East and Africa | Sierra Leone)
- (Middle East and Africa | Somalia)
- (Middle East and Africa | South Africa)
- (Middle East and Africa | South Sudan)
- (Middle East and Africa | Swaziland)
- (Middle East and Africa | Tanzania)
- (Middle East and Africa | Togo)
- (Middle East and Africa | Tunisia)
- (Middle East and Africa | Turkey)
- (Middle East and Africa | Uganda)
- (Middle East and Africa | United Arab Emirates)
- (Middle East and Africa | Yemen)
- (Middle East and Africa | Zambia)
- (Middle East and Africa | Zimbabwe)
- (North and Central America | Anguilla)
- (North and Central America | Antigua and Barbuda)
- (North and Central America | Aruba)
- (North and Central America | Bahamas)
- (North and Central America | Barbados)
- (North and Central America | Belize)
- (North and Central America | Bermuda)
- (North and Central America | Canada)
- (North and Central America | Cayman Islands)
- (North and Central America | Costa Rica)
- (North and Central America | Dominica)
- (North and Central America | Dominican Republic)
- (North and Central America | El Salvador)
- (North and Central America | Grenada)
- (North and Central America | Guadeloupe)
- (North and Central America | Guatemala)
- (North and Central America | Haiti)
- (North and Central America | Honduras)
- (North and Central America | Jamaica)
- (North and Central America | Martinique)
- (North and Central America | Mexico)
- (North and Central America | Montserrat)
- (North and Central America | Netherlands Antilles)
- (North and Central America | Nicaragua)
- (North and Central America | Panama)
- (North and Central America | Puerto Rico)
- (North and Central America | Saint Kitts And Nevis)
- (North and Central America | Saint Lucia)
- (North and Central America | Saint Pierre And Miquelon)
- (North and Central America | Saint Vincent And The Grenadines)
- (North and Central America | Trinidad and Tobago)
- (North and Central America | Turks and Caicos Islands)
- (North and Central America | U.S. Outlying Islands)
- (North and Central America | U.S. Virgin Islands)
- (North and Central America | United States)
- (North and Central America | Virgin Islands UK)
- (South America | Argentina)
- (South America | Bolivia)
- (South America | Brazil)
- (South America | Chile)
- (South America | Colombia)
- (South America | Ecuador)
- (South America | Falkland Islands)
- (South America | French Guiana)
- (South America | Guyana)
- (South America | Paraguay (Solamente Asuncion))
- (South America | Peru)
- (South America | Suriname)
- (South America | Uruguay)
- (South America | Venezuela)
- (South Pacific | American Samoa)
- (South Pacific | Antarctica)
- (South Pacific | Australia)
- (South Pacific | Christmas Island)
- (South Pacific | Cocos (Keeling) Islands)
- (South Pacific | Cook Islands)
- (South Pacific | French Polynesia)
- (South Pacific | Fiji Islands)
- (South Pacific | French Southern Territories)
- (South Pacific | Guam)
- (South Pacific | Heard And McDonald Islands)
- (South Pacific | Kiribati)
- (South Pacific | Marshall Islands)
- (South Pacific | Mayotte)
- (South Pacific | Micronesia)
- (South Pacific | Nauru)
- (South Pacific | New Caledonia)
- (South Pacific | New Zealand)
- (South Pacific | Niue)
- (South Pacific | Norfolk Island)
- (South Pacific | Northern Mariana Islands)
- (South Pacific | Palau)
- (South Pacific | Papua New Guinea)
- (South Pacific | Pitcairn Islands)
- (South Pacific | Samoa)
- (South Pacific | Solomon Islands)
- (South Pacific | Tokelau)
- (South Pacific | Tonga)
- (South Pacific | Tuvalu)
- (South Pacific | Vanuatu)
- (South Pacific | Wallis And Futuna)