Phone number management for Japan
In Japan, we have partnered with SoftBank for the purchase and provisioning of Calling Plans for customers with a billing address in Japan. SoftBank will sell their Calling Plans, provide user numbers for Japan, and provide the support for phone number management. However, service numbers and licenses for audio conferencing, auto attendants, and call queues will still be sold and managed by Microsoft 365 and Office 365.
For more information on the SoftBank Calling.
Use this table to find information on getting and managing phone numbers in Japan for Microsoft Teams.
For more information, see Manage phone numbers for your organization.
| What you want to do? | Do these steps and download the correct forms |
|---|---|
| Get new user phone numbers for Calling Plans in Japan. | Please contact SoftBank Calling for new phone numbers for your users. They will then add those numbers to your organization so you can assign them to your users. |
| Get new service phone numbers for audio conferencing, auto attendants and call queues in Japan. | Contact the TNS Service Desk for instructions. |
| Get phone numbers transferred over to Microsoft 365 or Office 365 for users in Japan. | Please contact SoftBank Calling to transfer user phone numbers. They will then add those numbers to your organization. |
| Get phone numbers transferred over to Microsoft 365 or Office 365 for call queues in Japan. | Please contact SoftBank Calling to transfer service phone numbers. They will then add those numbers to your organization. |
| Change the emergency address assigned to users that have a Calling Plan phone number. | Please contact SoftBank Calling to make emergency address changes. They can update this information for you. |
| Change a user number to a service number. | Not currently supported when using SoftBank Calling. |
| Make directory service updates to call queue or auto attendant numbers | To add or change call queue or auto attendant numbers, contact the TNS Service Desk for instructions. |
Related Topics
Different kinds of phone numbers used for Calling Plans
Manage phone numbers for your organization
Manage the usage of a phone number (user, conferencing, VoiceApp)
Contact the Telephone Number Services team
Get support for Microsoft 365 for business
How many telephone numbers can you get?