Availability in the United States (U.S.)

  • Article
  • Applies to:
    Skype for Business, Microsoft Teams

Find another country or region, or learn more about country and region availability for Audio Conferencing and calling plans.

Here are the Microsoft 365 and Office 365 services for Skype for Business and Microsoft Teams available for the United States. See How to buy a calling plan for more information.

Audio Conferencing

Feature Details
Is Audio Conferencing available for purchase?
Yes
Are phone numbers automatically assigned for Audio Conferencing?
Yes, for:
  • Chicago
  • Dallas
  • Los Angeles
  • New York City
If you want dedicated phone numbers, see Getting service phone numbers for Skype for Business and Microsoft Teams.
Dial-out capability using the Call Me feature
Available

Calling Plans

Feature Details
Calling Plans are available to purchase? Yes
Minutes available for Calling Plans. There are five plan options available per calendar month:
  • 3,000 minutes Domestic Calling Plan
  • International Calling Plan: 3,000 minutes of domestic or 600 minutes of international calling (whichever is reached first in the calendar month)
Can make outbound calls to premium numbers?
Not supported at this time.
Can make outbound calls to?
To 196 countries, including these.
Process for acquiring or porting numbers
Phone number management for the United States

Note

When a Calling Plan (domestic or domestic and international) user in the U.S. dials a phone number in Canada, it will be treated as a domestic call. This is also the case when a user in Canada dials a phone number in the U.S. However, if you also use calling plan policies to limit user dial-out to “domestic” only, a U.S. user won't be able to call Canada and likewise, a Canada user won't be able to call a U.S. user.

Note

United States domestic calling includes calls to all 50 U.S. states and Puerto Rico. Users assigned with the license usage location of U.S. and/or Puerto Rico share the same pool of minutes.

Note

We are working with our carrier partners to resolve call failures that have been experienced when placing calls to one of the following countries: Belarus, Iran, Kazakhstan, Russia, South Sudan, Sudan, Syria. If you need to make outbound calls to one of these countries and experience call failures, please reach out to Microsoft Support or your Microsoft Account Representative.

Toll and toll-free numbers for services

Feature Details
What capitals or major cities can you get toll numbers for?
  • Alabama, Birmingham
  • Arizona, Phoenix
  • Arkansas, Little Rock
  • California, Los Angeles
  • California, San Francisco
  • Colorado, Denver
  • Columbia, Washington DC
  • Connecticut, Hartford
  • Delaware, Wilmington
  • Florida, Miami
  • Georgia, Atlanta
  • Hawaii, Honolulu
  • Idaho, Boise
  • Illinois, Aurora
  • Illinois, Chicago
  • Illinois, Cicero
  • Indiana, Indianapolis
  • Iowa, Iowa City
  • Kansas, Wichita
  • Kentucky, Louisville
  • Louisiana, New Orleans
  • Maine, Portland
  • Maryland, Baltimore
  • Massachusetts, Boston
  • Michigan, Pontiac
  • Minnesota, Minneapolis
  • Minnesota, St. Paul
  • Mississippi, Jackson
  • Missouri, Kansas City
  • Missouri, St. Louis
  • Montana, Billings
  • North Carolina, Charlotte
  • North Dakota, Fargo
  • Nebraska, Omaha
  • Nevada, Las Vegas
  • New Hampshire, Manchester
  • New Jersey, Newark
  • New Mexico, Albuquerque
  • New York, New York City
  • Ohio, Columbus
  • Oklahoma, Oklahoma City
  • Oregon, Portland
  • Pennsylvania, Philadelphia
  • Rhode Island, Providence
  • South Carolina, Charleston
  • South Dakota, Sioux Falls
  • Tennessee, Memphis
  • Texas, Dallas
  • Texas, Houston
  • Utah, Salt Lake City
  • Vermont, Brattleboro
  • Virginia, Richmond
  • Washington, Seattle
  • West Virginia, Charleston
  • Wisconsin, Milwaukee
  • Wyoming, Laramie
Are toll numbers available?
Yes
Are toll-free numbers available?
Yes
Process for acquiring or porting numbers
Phone number management for the United States

If you want to get toll and toll-free phone numbers for Audio Conferencing, Auto attendants, and Call queues, see Getting service phone numbers for Skype for Business and Microsoft Teams.

Communications Credits

Feature Details
Are Communications Credits available?
Yes

If you want to set them up, see Set up Communications Credits for your organization.

Other Available SKUs

Other Available SKUs Features
Teams Essentials and Teams Phone with Pay-As-You-Go calling
  • Teams Essentials
  • Teams Phone
  • Microsoft Pay-As-You-Go Calling Plan with 1 phone number, unlimited inbound minutes and metered outgoing minutes
Teams Essentials and Teams Phone with Domestic Calling
  • Teams Essentials
  • Teams Phone
  • Microsoft Domestic Calling Plan with multiple phone numbers, unlimited incoming minutes and 3,000 minutes of domestic outbound calling
Teams Essentials and Teams Phone with International Calling
  • Teams Essentials
  • Teams Phone
  • Microsoft International Calling Plan with multiple phone numbers, unlimited incoming minutes and 3,000 minutes of domestic or 600 minutes of international calling (whichever is reached first in the calendar month)

Teams Essentials and Teams Phone
  • Teams Essentials
  • Teams Phone
  • Requires a calling plan for PSTN connectivity

Getting service phone numbers for Microsoft Teams

Country and region availability for Audio Conferencing and Calling Plans