Reactivate a suspended subscription

Article
06/11/2024

Applies to: Partner Center | Partner Center operated by 21Vianet | Partner Center for Microsoft Cloud for US Government

Reactivates a Subscription that was previously suspended for nonpayment.

In Partner Center, this operation can be performed by first selecting a customer. Then, select the subscription in question that you wish to rename. To finish, choose the Active button, then select Submit.

Prerequisites

Credentials as described in Partner Center authentication. This scenario supports authentication with both standalone App and App+User credentials.
A customer ID (customer-tenant-id). If you don't know the customer's ID, you can look it up in Partner Center by selecting the Customers workspace, then the customer from the customer list, then Account. On the customer’s Account page, look for the Microsoft ID in the Customer Account Info section. The Microsoft ID is the same as the customer ID (customer-tenant-id).
A subscription ID.

C#

To reactivate a customer's subscription, first Get the subscription, then change the subscription's Status property. For information on Status codes, consult [SubscriptionStatus enumeration/dotnet/api/microsoft.store.partnercenter.models.subscriptions.subscriptionstatus). Once the change is made, use your IPartner.Customers collection and call the ById() method. Then call the Subscriptions property, followed by the ById() method. Then, finish by calling the Patch() method.

// IPartner partnerOperations;
// var selectedCustomer as Customer;
// var selectedSubscription as Subscription;

updatedSubscription = partnerOperations.Customers.ById(selectedCustomerId).Subscriptions.ById(selectedSubscription.Id).Patch(
   new Subscription()
   {
      Status = SubscriptionStatus.Active
   });

Sample: Console test app. Project: FeatureSamplesApplication. Class: UpdateSubscription

REST request

Request syntax

Method	Request URI
PATCH	{baseURL}/v1/customers/{customer-tenant-id}/subscriptions/{id-for-subscription} HTTP/1.1

URI parameter

This table lists the required query parameter to reactivate the subscription.

Name	Type	Required	Description
customer-tenant-id	guid	Y	A GUID corresponding to the customer.
id-for-subscription	guid	Y	A GUID corresponding to the subscription.

Request headers

For more information, see Partner Center REST headers.

Request body

A full Subscription resource is required in the request body. Ensure that the Status property has been updated.

Request example

PATCH https://api.partnercenter.microsoft.com/v1/customers/<customer-tenant-id>/subscriptions/<id-for-subscription> HTTP/1.1
Authorization: Bearer <token>
Accept: application/json
MS-RequestId: ca7c39f7-1a80-43bc-90d8-ee7d1cad3831
MS-CorrelationId: aaaa0000-bb11-2222-33cc-444444dddddd
Content-Type: application/json
Content-Length: 1029
Expect: 100-continue
Connection: Keep-Alive

{
    "Id": "83ef9d05-4169-4ef9-9657-0e86b1eab1de",
    "FriendlyName": "nickname",
    "Quantity": 2,
    "UnitType": "none",
    "ParentSubscriptionId": null,
    "CreationDate": "2015-11-25T06:41:12Z",
    "EffectiveStartDate": "2015-11-24T08:00:00Z",
    "CommitmentEndDate": "2016-12-12T08:00:00Z",
    "Status": "active",
    "AutoRenewEnabled": false,
    "BillingType": "none",
    "PartnerId": null,
    "ContractType": "subscription",
    "OrderId": "6183db3d-6318-4e52-877e-25806e4971be",
    "Attributes": {
        "Etag": "<etag>",
        "ObjectType": "Subscription"
    }
}

Request example for new commerce

PATCH https://api.partnercenter.microsoft.com/v1/customers/<customer-tenant-id>/subscriptions/<id-for-subscription> HTTP/1.1 
Authorization: Bearer <token> 
Accept: application/json 
MS-RequestId: 35163960-06c5-4677-9200-7e3b0cc1bb6e 
MS-CorrelationId: bbbb1111-cc22-3333-44dd-555555eeeeee 
Content-Type: application/json 
Content-Length: 1029 
Expect: 100-continue 
Connection: Keep-Alive 
 
{ 
    "id": "aaaa0a0a-bb1b-cc2c-dd3d-eeeeee4e4e4e", 
    "offerId": "CFQ7TTC0LH18:0001:CFQ7TTC0P0WS", 
    "offerName": "Microsoft 365 Business Basic", 
    "friendlyName": "Microsoft 365 Business Basic", 
    "productType": { 
        "id": "OnlineServicesNCE", 
        "displayName": "OnlineServicesNCE" 
    }, 
    "quantity": 2, 
    "unitType": "Licenses", 
    "hasPurchasableAddons": false, 
    "creationDate": "2024-06-05T19:26:38.3667635Z", 
    "effectiveStartDate": "2024-06-05T00:00:00Z", 
    "commitmentEndDate": "2024-07-04T00:00:00Z", 
    "commitmentEndDateTime": "2024-07-04T23:59:59Z", 
    "cancellationAllowedUntilDate": "2024-06-12T19:27:03.440527Z", 
    "billingCycleEndDate": "2024-07-04T00:00:00Z", 
    "billingCycleEndDateTime": "2024-07-04T23:59:59Z", 
    "status": "active", // original value is "suspended” 
    "autoRenewEnabled": false,  
    "isTrial": false, 
    "billingType": "license", 
    "billingCycle": "monthly", 
    "termDuration": "P1M", 
    "renewalTermDuration": "", 
    "isMicrosoftProduct": true, 
    "partnerId": "", 
    "attentionNeeded": false, 
    "actionTaken": false, 
    "contractType": "subscription", 
    "links": { 
        "product": { 
            "uri": "/products/CFQ7TTC0LH18?country=US", 
            "method": "GET", 
            "headers": [] 
        }, 
        "sku": { 
            "uri": "/products/CFQ7TTC0LH18/skus/0001?country=US", 
            "method": "GET", 
            "headers": [] 
        }, 
        "availability": { 
            "uri": "/products/CFQ7TTC0LH18/skus/0001/availabilities/CFQ7TTC0P0WS?country=US", 
            "method": "GET", 
            "headers": [] 
        }, 
        "self": { 
            "uri": "/customers/a2ce50db-e1d9-4b3b-aa75-6de2bfcdd752/subscriptions/aaaa0a0a-bb1b-cc2c-dd3d-eeeeee4e4e4e", 
            "method": "GET", 
            "headers": [] 
        } 
    }, 
    "publisherName": "Microsoft Corporation", 
    "orderId": "79d9f5e2f43a", 
    "attributes": { 
        "objectType": "Subscription" 
    } 
}

REST response

If successful, this method returns updated Subscription resource properties in the response body.

Response success and error codes

Each response comes with an HTTP status code that indicates success or failure and additional debugging information. Use a network trace tool to read this code, error type, and additional parameters. For the full list, see Error Codes.

Response example

PATCH https://api.partnercenter.microsoft.com/v1/customers/<customer-tenant-id>/subscriptions/<subscriptionID> HTTP/1.1
Authorization: Bearer <token>
Accept: application/json
MS-Contract-Version: v1
MS-RequestId: ca7c39f7-1a80-43bc-90d8-ee7d1cad3831
MS-CorrelationId: aaaa0000-bb11-2222-33cc-444444dddddd
Content-Type: application/json
Content-Length: 1029
Expect: 100-continue
Connection: Keep-Alive

{
    "Id": "83ef9d05-4169-4ef9-9657-0e86b1eab1de",
    "FriendlyName": "nickname",
    "Quantity": 2,
    "UnitType": "none",
    "ParentSubscriptionId": null,
    "CreationDate": "2015-11-25T06:41:12Z",
    "EffectiveStartDate": "2015-11-24T08:00:00Z",
    "CommitmentEndDate": "2016-12-12T08:00:00Z",
    "Status": "active",
    "AutoRenewEnabled": false,
    "BillingType": "none",
    "PartnerId": null,
    "ContractType": "subscription",
    "Links": {
        "Offer": {
            "Uri": "/v1/offers/0CCA44D6-68E9-4762-94EE-31ECE98783B9",
            "Method": "GET",
            "Headers": []
        },
        "Entitlement": {
            "Uri": "/entitlements?key=<key>",
            "Method": "GET",
            "Headers": []
        },
        "Self": {
            "Uri": "/subscriptions?key=<key>",
            "Method": "GET",
            "Headers": []
        }
    },
    "OrderId": "6183db3d-6318-4e52-877e-25806e4971be",
    "Attributes": {
        "Etag": "<etag>",
        "ObjectType": "Subscription"
    }
}

Response example for new commerce

PATCH https://api.partnercenter.microsoft.com/v1/customers/<customer-tenant-id>/subscriptions/<id-for-subscription> HTTP/1.1 
Authorization: Bearer <token> 
Accept: application/json 
MS-RequestId: 35163960-06c5-4677-9200-7e3b0cc1bb6e 
MS-CorrelationId: bbbb1111-cc22-3333-44dd-555555eeeeee 
Content-Type: application/json 
Content-Length: 1029 
Expect: 100-continue 
Connection: Keep-Alive 
 
{ 
    "id": "aaaa0a0a-bb1b-cc2c-dd3d-eeeeee4e4e4e", 
    "offerId": "CFQ7TTC0LH18:0001:CFQ7TTC0P0WS", 
    "offerName": "Microsoft 365 Business Basic", 
    "friendlyName": "Microsoft 365 Business Basic", 
    "productType": { 
        "id": "OnlineServicesNCE", 
        "displayName": "OnlineServicesNCE" 
    }, 
    "quantity": 2, 
    "unitType": "Licenses", 
    "hasPurchasableAddons": false, 
    "creationDate": "2024-06-05T19:26:38.3667635Z", 
    "effectiveStartDate": "2024-06-05T00:00:00Z", 
    "commitmentEndDate": "2024-07-04T00:00:00Z", 
    "commitmentEndDateTime": "2024-07-04T23:59:59Z", 
    "cancellationAllowedUntilDate": "2024-06-12T19:27:03.440527Z", 
    "billingCycleEndDate": "2024-07-04T00:00:00Z", 
    "billingCycleEndDateTime": "2024-07-04T23:59:59Z", 
    "status": "active",  
    "autoRenewEnabled": false, 
    "isTrial": false, 
    "billingType": "license", 
    "billingCycle": "monthly", 
    "termDuration": "P1M", 
    "renewalTermDuration": "", 
    "isMicrosoftProduct": true, 
    "partnerId": "", 
    "attentionNeeded": false, 
    "actionTaken": false, 
    "contractType": "subscription", 
    "links": { 
        "product": { 
            "uri": "/products/CFQ7TTC0LH18?country=US", 
            "method": "GET", 
            "headers": [] 
        }, 
        "sku": { 
            "uri": "/products/CFQ7TTC0LH18/skus/0001?country=US", 
            "method": "GET", 
            "headers": [] 
        }, 
        "availability": { 
            "uri": "/products/CFQ7TTC0LH18/skus/0001/availabilities/CFQ7TTC0P0WS?country=US", 
            "method": "GET", 
            "headers": [] 
        }, 
        "self": { 
            "uri": "/customers/a2ce50db-e1d9-4b3b-aa75-6de2bfcdd752/subscriptions/aaaa0a0a-bb1b-cc2c-dd3d-eeeeee4e4e4e", 
            "method": "GET", 
            "headers": [] 
        } 
    }, 
    "publisherName": "Microsoft Corporation", 
    "refundableQuantity": { 
        "totalQuantity": 1, 
        "details": [ 
            { 
                "quantity": 1, 
                "allowedUntilDateTime": "2024-06-14T17:41:13.4675407Z" 
            } 
        ] 
    }, 
    "orderId": "79d9f5e2f43a", 
    "attributes": { 
        "objectType": "Subscription" 
    } 
}

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