Knowledge base entities
Applies To: Dynamics CRM 2015
In Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online 2015 Update, a knowledge base is a collection of articles with one or more headers. It is searchable by keyword, header text, title, and subject. It also supports full-text search.
With the knowledge base, you can manage the distribution of product and service information for a business unit. Answers to users' questions can be stored in the knowledge base. The underlying content organization is displayed in the subject tree.
The knowledge base architecture consists of a metadata-driven repository that makes it possible to link questions to various types of content (such as documents, articles, graphics, and webpages) as document indexes. Also supported is a structured knowledge base article and template system.
In This Section
Create, publish and search for an article
KbArticle (article) entity messages and methods
KbArticleComment (article comment) entity messages and methods
Sample: Search and retrieve articles
Related Sections
Service entities (contract, incident, knowledge base, queue, calendar, entitlement, slakpiinstance)
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