QueueItem entity messages and methods
Applies To: Dynamics CRM 2015
A queue item is a specific item in a queue, such as a case record or an activity record. The schema name for this entity is QueueItem. To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the metadata for your organization. You can also view the metadata for an uncustomized organization in the Excel file called EntityMetadata.xlsx included in the top-level folder of the SDK download.
The following table describes the messages for this entity, which you use with the IOrganizationService.Execute(OrganizationRequest) method.
Message |
Description |
|---|---|
Moves an entity record from a source queue to a destination queue. |
|
Creates a queue item. You can also call the IOrganizationService.Create method. |
|
Deletes a queue item. You can also call the IOrganizationService.Delete method. |
|
This message was added with CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14. Assign a queue item to a user and optionally remove the queue item from the queue. |
|
This message was added with CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14. Assign a queue item back to the queue owner so others can pick it. |
|
This message was added with CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14. Remove a queue item from a queue. |
|
Retrieves a queue item. You can also call the IOrganizationService.Retrieve method. |
|
Retrieves a collection of queue items. You can also call the IOrganizationService.RetrieveMultiple method. |
|
This message was added with CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14. Route a queue item to a different user or queue. |
|
Sets the state of a queue item. For a list of the state values, see the options available in the metadata.You can find this information in the metadata for your organization. See the preceding metadata browser information. |
|
Updates a queue item. You can also call the IOrganizationService.Update method. |
See Also
Queue entities
QueueItem entity privileges
Sample code for queue entities
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