Troubleshooting: User needs read-write access to the Dynamics 365 organization

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

Note

The information provided here is for versions of Dynamics 365 prior to Dynamics 365 (online), version 9.0. For the latest documentation, see Troubleshooting: User needs read-write access.

You don’t have sufficient permissions to access Microsoft Dynamics 365. A Dynamics 365 system administrator will need to do the following in the Dynamics 365 application:

  1. Go to Settings > Security.

  2. Choose Users.

  3. Open the user record.

  4. Choose More Commands (More commands button) > Manage Roles.

  5. Make note of the role assigned to the user. If appropriate, select a different security role. Close the Manage User Roles dialog box.

  6. Choose Security > Security Roles.

  7. Choose the security role from step 4.

  8. Choose Core Records.

  9. Confirm that the Read permission for User Entity UI Settings is set to the User level (a yellow circle with a wedge-shaped segment).

    If the security role is missing this permission, the system administrator will need to change this setting by clicking or tapping on it.

User Entity UI settings

Note

If you have multiple security roles assigned, confirm that at least one assigned role has the User Entity UI Settings privilege set to the User level.

See Also

Manage security, users, and teams

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