How to: Assign Troubleshooting Guidelines to Service Items

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You can assign troubleshooting guidelines to service items to help the technician solve problems or set up a list of questions to ask relating to the specific service items.

If you do not assign troubleshooting guidelines to a service item, the service item inherits the troubleshooting guidelines assigned to the item it is linked to, just as the item also inherits the troubleshooting guidelines assigned to the service item group it belongs to.

To assign troubleshooting guidelines to a service item

  1. In the Search box, enter Service Item Card, and then choose the related link. Select the service item to which you want to assign troubleshooting guidelines.

  2. On the Navigate tab, in the Serv. Item group, choose Troubleshooting Setup. The Troubleshooting Setup window opens.

  3. On the Home tab, choose New to enter new troubleshooting guidelines for the service item. The Type and No. fields are already filled in with the appropriate information for the service item.

  4. In the Troubleshooting No. field, select the relevant troubleshooting number.

Repeat these steps for each set of troubleshooting guidelines you want to assign.

See Also

Tasks

How to: Assign Troubleshooting Guidelines to Items
How to: Assign Troubleshooting Guidelines to Service Item Groups
How to: Set Up Troubleshooting Guidelines
How to: View Troubleshooting Guidelines