How to: View Troubleshooting Guidelines

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When you register service item lines in service orders or quotes, you can view troubleshooting guidelines for the service items in the Troubleshooting window.

To view troubleshooting guidelines

  1. In the Search box, enter Service Orders, and then choose the related link.

  2. Open the relevant service order.

  3. Select the service item line you want to view troubleshooting guidelines for.

  4. Choose ActionsAction Menu icon, choose Line, and then choose Troubleshooting.

If there are troubleshooting guidelines for the service item on the line, they appear in the Troubleshooting window. Troubleshooting guidelines can be assigned specifically to the service item on the line, to the item on the line, or to the service item group on the line. If there are not any troubleshooting guidelines, a message is displayed.

See Also

Tasks

How to: Assign Troubleshooting Guidelines to Service Item Groups
How to: Assign Troubleshooting Guidelines to Items
How to: Assign Troubleshooting Guidelines to Service Item Groups
How to: Assign Troubleshooting Guidelines to Items
How to: Assign Troubleshooting Guidelines to Service Items
How to: Assign Troubleshooting Guidelines to Service Item Groups
How to: Assign Troubleshooting Guidelines to Service Items
How to: Set Up Troubleshooting Guidelines
How to: Assign Troubleshooting Guidelines to Service Item Groups