IAgentStateService.SetSessionTransferInformation Method (Guid, String, String)

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.

Namespace:   Microsoft.Uii.AifServices
Assembly:  Microsoft.Uii.AifServices (in Microsoft.Uii.AifServices.dll)

Syntax

void SetSessionTransferInformation(
    Guid toAgentId,
    string fromPhoneNumber,
    string sessionInformation
)

Sub SetSessionTransferInformation (
    toAgentId As Guid,
    fromPhoneNumber As String,
    sessionInformation As String
)

Parameters

  • toAgentId
    Type: System.Guid

    Specifies the agent ID of the agent to whom the call is transferred.

  • fromPhoneNumber
    Type: System.String

    Specifies the phone number from which the call is transferred.

  • sessionInformation
    Type: System.String

    Specifies the session information.

Remarks

This won't be able to cover all cases, but it will save call handling time.

See Also

IAgentStateService Interface
Microsoft.Uii.AifServices Namespace

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