Tasks of the Host .NET Application

The host .NET application that you create performs tasks before, during, and after a VoiceXML session to support automated processing of calls.

Before the VoiceXML session:

• Instantiate a Browser instance.

• Register for events that the Browser generates during a session.

• Listen for calls at a UCMA endpoint.

• Take calls that arrive at the UCMA endpoint.

• Verify that a call is established and active.

• Connect to audio devices in UCMA 3.0.

• Launch an instance of the Browser and bind it to an active call.

During the VoiceXML session:

• Respond to events from the Browser.

After the VoiceXML session:

• Handle the call when the Browser exits the VoiceXML application, if required.

The following example illustrates a typical instantiation and launching of an asynchronous instance of the VoiceXML Browser (vxb) in the UCMA 3.0 environment.

Launching the Browser

In the Unified Communications Managed API (UCMA) 3.0 environment, there must always be an active call before the hosting .NET application launches the Browser. Normally, the call to the Run(Uri, CookieContainer) or RunAsync(Uri, CookieContainer) methods will be in the event handler for a received phone call.

Example of .NET Application Tasks

The following sequence includes sample code that illustrates the typical tasks that your .NET application performs before, during, and after a VoiceXML call.

1. Set up an UCMA 3.0 endpoint. (See ApplicationEndpoint.)

2. Instantiate a VoiceXML Browser instance (vxb) and add delegates to handle events that occur after an asynchronous Browser instance has been launched and the session is in progress.

   vxb = new Browser(); 
   vxb.Transferring += new EventHandler(HandleTransferring);
   vxb.Transferred += new EventHandler(HandleTransferred);
   vxb.Disconnecting += new EventHandler(HandleDisconnecting);
   vxb.Disconnected += new EventHandler(HandleDisconnected);
   vxb.SessionCompleted += new EventHandler(HandleSessionCompleted);
   

3. Bind a call handler, AvCallReceived, with the endpoint:

   endpoint.RegisterForIncomingCall<AudioVideoCall>(AvCallReceived);
   

4. Accept the call and subscribe to the StateChanged event in the AudioVideoCall class. After the value of the StateChanged event switches to Established, the .NET application can call the Browser’s SetAudioVideoCall() method. Then the .NET application can call either the Run(Uri, CookieContainer) or the RunAsync(Uri, CookieContainer) method.

   // Declare an instance of AudioVideoCall that will be passed to SetAudioVideoCall.
   private AudioVideoCall currentCall;
   
   // Add a handler that uses the event that is raised when an incoming call arrives to the endpoint, see step 3, above.
   private void AudioVideoCallReceived(object sender, CallReceivedEventArgs<AudioVideoCall> e)
   {
     //Assign the current call to the global keeper.
     currentCall = e.Call;
   
     currentCall.AudioVideoFlowConfigurationRequested += new EventHandler<AudioVideoFlowConfigurationRequestedEventArgs>(Call_AudioVideoFlowConfigurationRequested);
   
     // Accept the incoming call and wait for state and configuration requests.
     currentCall.EndAccept(currentCall.BeginAccept(null, null));
   }
   
   
   // Add a handler for the AudioVideoFlowConfigurationRequested event.
   private void Call_AudioVideoFlowConfigurationRequested(object sender, AudioVideoFlowConfigurationRequestedEventArgs e)
   {
     currentCall.Flow.StateChanged += new EventHandler<MediaFlowStateChangedEventArgs>(Flow_StateChanged);
   }
   
   
   // Add a handler for the AudioVideoFlow state change event.
   private void Flow_StateChanged(object sender, MediaFlowStateChangedEventArgs e)
   {
     if (e.State == MediaFlowState.Active)
     {
       vxb.SetAudioVideoCall(currentCall);
       vxb.RunAsync(startPage, null);
     }
   }
   

5. Handle events from the Browser as they occur using the event handlers instantiated in Step 2.

6. Take appropriate action when the Browser exits the page, which occurs after any of the following take place:

   • An error occurs in attempting to load the VoiceXML start page. The members of the ExitReason enumeration indicate possible errors that prevented loading the VoiceXML start page, such as PageNotFound or MalFormedXml.

   • The VoiceXML interpreter encounters an event thrown within the VoiceXML page that is not handled by the VoiceXML <error> element.

   • The application calls the StopAsync() method.

   • The VoiceXML interpreter executes an <exit> or a <disconnect> element.

   • The VoiceXML interpreter arrives at the end of a dialog and there is no successor element.

   • The VoiceXML interpreter executes a <transfer bridge="false"> element or a <transfer type="blind"> element.

   • The VoiceXML interpreter executes a <transfer type="consultation"> element in which the call transfer is successful.

   • The audio stream disconnects.

   Note

   Any of the preceding actions causes the Browser to cease processing the page and to reset state so that the Browser object can be reused. If the Browser was started synchronously (by a call to the Run(Uri, CookieContainer) method), control returns to the calling program. If running asynchronously, the Browser raises a SessionCompleted event when it exits the VoiceXML page.

7. Use name/value pairs in the Namelist property on the VoiceXmlResult object for further processing or debugging, if desired.

8. Reuse or dispose of the Browser instance.

Remarks

You can instantiate and run multiple Browser objects simultaneously, for example Browser1, Browser2, Browser3. You cannot run the same Browser instance concurrently on multiple sessions, for example Browser1(a), Browser1(b), Browser1(c).

The arguments of the Run(Uri, CookieContainer) and RunAsync(Uri, CookieContainer) methods contains the URI of the VoiceXML start page to interpret.

After launching in asynchronous mode, the Browser generates events that inform the hosting .NET application about the status of phone calls and the state of the Browser session.

The .NET application can terminate the VoiceXML session by calling the StopAsync() method.

Unless the VoiceXML interpreter processes a <disconnect> element, it will leave the call active on exit.

You can find a complete example of a .NET application for processing VoiceXML with your Microsoft Unified Communications Managed API (UCMA) 3.0 Core SDK installation. The sample is located in the %ProgramFiles%\UCMA SDK v3.0\UCMACore\Sample Applications\Collaboration\QuickStarts folder.