Modeling Question and Answer Cycles
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It may be helpful to model the individual question and answer cycles that comprise a dialog flow. For example, the following table could represent the first question and answer cycle of an application.
| This QA | |
|---|---|
| AskFullNameQA | |
| Previous QA | |
| None | |
| System Prompts | |
| Type | Prompt |
| Main | Who would you like to contact? |
| Help | Please say the first and last name of the person you would like to contact. |
| First mumble | I'm sorry, I didn't understand that + <Help> |
| Second mumble | I'm sorry, my fault again + <Help> |
| First silence | I'm sorry, I didn't hear you + <Help> |
| Second silence | I'm sorry, my fault again + <Help> |
| Third error | I'm sorry, but I couldn't figure out whom you wanted to call. Let me transfer you to an operator. |
| User Response | |
| Grammar | What Happens |
| (Full name) | Next QA: FullNameConfirmQA |
| Command | |
| Repeat | The last prompt is repeated excluding a mumble or silence introduction. |
| DTMF | |
| Any keypress | Ignored |
The following table could represent the second question and answer cycle of an application.
| This QA | |
|---|---|
| FullNameConfirmQA | |
| Previous QA | |
| AskFullNameQA | |
| System Prompts | |
| Type | Prompt |
| Main | Am I right with <personal recording>? (Personal recording available) |
| Did you say <name>? (Full name) | |
| Help | Please conform or correct me + <Main> |
| First mumble | I'm sorry, I didn't understand that + <Help> |
| Second mumble | I'm sorry, my fault again + <Help> |
| First silence | I'm sorry, I didn't hear you + <Help> |
| Second silence | I'm sorry, my fault again + <Help> |
| Third error | I'm sorry, but I couldn't figure out whom you wanted to call. Let me transfer you to an operator. |
| User Response | |
| Grammar | What Happens |
| Yes | Next QA: SetPromptQueueQA |
| No | Next QA: AskFullNameQA |
| No, (Full name) | Next QA: FullNameConfirmQA [if high confidence result] |
| Next QA: IterationQA [if a list is returned] | |
| Next QA: AskKnowAliasQA [if low confidence result] | |
| Command | |
| Repeat | The last prompt is repeated excluding a mumble or silence introduction. |
| DTMF | |
| "0" | Next QA: GiveUpQA |
See Also
Creating Speech-Enabled Web Pages | Designing Dialogue Flow | Dialogue Organization