Server Configuration > Unified Messaging

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Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1

In Microsoft Exchange Server 2007, the Unified Messaging server role is one of several server roles that you can install and then configure on a computer that is running Exchange 2007. Unified Messaging combines voice messaging, fax, and e-mail messaging into one store that users can access from a telephone and a computer.

There are several post-installation tasks that must be performed to successfully deploy an Exchange 2007 Unified Messaging (UM) server. After you verify that you successfully installed the Unified Messaging server role on a computer that is running Exchange 2007, you must do the following:

  • Verify or create and then configure several UM components.

  • Associate the Unified Messaging server with a UM dial plan.

  • Configure and deploy an IP gateway.

  • Test your Unified Messaging configuration by using the UM Test Phone.

After you install the Unified Messaging (UM) server role, verify that the following UM components are created:

  • Verify that a UM dial plan has been created. When you create a new UM dial plan, a new UM mailbox policy will also be created. For more information about how to create a new UM dial plan, see How to Create a New Unified Messaging Dial Plan.

  • Verify that a UM mailbox policy has been created. By default, when you create a UM dial plan, a UM mailbox policy is also created. However, you may want to create additional UM mailbox policies. For more information about how to create a new UM mailbox policy, see How to Create a New Unified Messaging Mailbox Policy.

  • Verify that a UM IP gateway has been created. When you create a new UM IP gateway and associated it with a UM dial plan, a UM hunt group will also be created. For more information about how to create a new UM IP gateway, see How to Create a New Unified Messaging IP Gateway.

  • Verify that a UM hunt group has been created. This may be optional if you created a UM IP gateway and associated it with a UM dial plan. However, you may also need to create additional UM hunt groups. For more information about how to create a new UM hunt group, see How to Create a New Unified Messaging Hunt Group.

  • Optionally you may want to create a new UM auto attendant. For more information about how to create a new Unified Messaging auto attendant, see How to Create a New Unified Messaging Auto Attendant.

After you create all the required UM components, you must associate the Unified Messaging server with a UM dial plan. For more information about how to associate a Unified Messaging server with a UM dial plan, see How to Add a Unified Messaging Server to a Dial Plan.

After you install, enable, and configure Unified Messaging (UM) in Exchange 2007, you can use the Exchange UM Test Phone application (ExchangeUMTestPhone.exe) to help you test the overall operation and functionality of the Unified Messaging server. You can use the UM Test Phone application (ExchangeUMTestPhone.exe) to isolate problems that may occur or to help you troubleshoot Unified Messaging. For more information about the UM Test Phone, see Testing a Unified Messaging Server with the Unified Messaging Test Phone.

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