Configure an Operator Extension on a UM Dial Plan

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can configure an extension number for a Unified Messaging (UM) dial plan. You can set it to transfer calls to a UM auto attendant, if one is configured, a human operator, external telephone numbers, or extension numbers. When you configure an operator extension number on a UM dial plan, a caller can connect to the dial plan operator by doing one of the following:

  • Pressing the zero (0) key

  • Saying "Reception"

  • Saying "Operator"

Note

If the caller exceeds the maximum number of touchtone or voice input retries, they're transferred to the operator extension number, if you've defined an operator extension number and enabled business hours operator transfers.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to configure an operator extension

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to modify.

  3. In the action pane, click Properties.

  4. On the dial plan Properties page, click the Settings tab.

  5. On the Settings tab, in the Operator extension text box, type the telephone number for the operator.

  6. Click OK to accept your changes.

Use the Shell to configure an operator extension

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example configures an operator extension of 12345 on a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -Identity MyUMDialPlan -OperatorExtension 12345

For more information about syntax and parameters, see Set-UMDialplan reference topic.

Other Tasks

After you configure an operator extension, you may also want to:

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