Checklist: Upgrade UM from Exchange 2007 SP3 to Exchange 2010 SP2

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Use this checklist to upgrade an existing Unified Messaging (UM) server running Microsoft Exchange Server 2007 SP3 to Exchange Server 2010 Service Pack 2 (SP2). Before you start to work with this checklist, make sure you're familiar with the concepts in the following topics:

Checklist for upgrading a UM server running Exchange 2007 SP3 to Exchange 2010 SP2

Done? Tasks Topic

 

Verify that you've deployed or upgraded the Client Access, Mailbox, and Hub Transport servers in your organization to Exchange 2010 SP2.

Verify an Exchange 2010 Installation

 

Disable call answering on the Exchange 2007 SP3 UM server that's being upgraded.

How to Disable Unified Messaging on Exchange 2007

 

Remove the Exchange 2007 SP3 UM server from all UM dial plans.

How to Remove a Unified Messaging Server from a Dial Plan

 

Remove any UM language packs that are installed on the UM server that's being upgraded.

How to Remove a Unified Messaging Language Pack from a Unified Messaging Server

 

Upgrade or install Windows Server 2008 or Windows Server 2008 R2.

 

Prerequisites:

  • Install Microsoft .NET Framework 3.5 Service Pack 1 (SP1).

  • Install the Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and Windows Server 2008 x64 updates.

  • Install Windows Remote Management (WinRM) 2.0 and Windows PowerShell V2 (Windows6.0-KB968930.msu).

  • Install the Microsoft Speech Platform - Server Runtime (Version 10.1) (SpeechPlatformRuntime.msi).

  • Do one of the following:

    • If you have installed a version of Communications Managed API 2.0 other than the UCMA Core Runtime on an Exchange 2010 Client Access server in your Exchange organization, you must also install the OCS 2007 R2 Web Service Provider Hotfix KB 981256.

  • If you haven't installed a version of Communications Managed API 2.0 on an Exchange 2010 Client Access server in your Exchange 2010 organization, you must install the Unified Communications Managed API 2.0, Core Runtime (64-bit).

 

Download Exchange 2010 SP2.

Download SP2 for Exchange Server 2010.

 

Run Setup.exe to install Exchange 2010 SP2.

Upgrade Exchange 2010 to Exchange 2010 SP1, Exchange 2010 SP2, or Exchange 2010 SP3

 

Download and install the required Exchange 2010 SP2 Unified Messaging language packs on the UM server.

 

Add the Unified Messaging server that's running Exchange 2010 SP2 to a UM dial plan.

Add a UM Server to a Dial Plan

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