Event ID 5065 (Windows SharePoint Services health model)

  • Article

Applies To: Windows SharePoint Services 3.0

 

Information Rights Management (IRM) allows content creators to assign rights to documents that they send to others. These documents are referred to as “rights-protected” documents. The data in rights-protected documents is encrypted so that it can be viewed only by authorized users. Furthermore, a rights-protected document stores an issuance license that specifies which rights users have to the content. For example, an author can specify the following rights for a document:

  • Document is read-only.

  • Text in the document cannot be copied.

  • Document cannot be printed.

IRM relies on Windows Rights Management Services (RMS) to create the issuance license, and perform the encryption and decryption of rights-protected documents. When IRM is enabled on a list or library, Windows SharePoint Services 3.0 automatically adds the permissions that are assigned to an item to the issuance license of that item when that item is downloaded. This means that permissions that are set on documents in lists and libraries are enforced by IRM even after a document is downloaded from the site.

For more information about IRM and Windows SharePoint Services 3.0, see Deploying Active Directory Rights Management Services with Microsoft Office SharePoint Server 2007 Step-By-Step Guide (https://go.microsoft.com/fwlink/?LinkId=93136).

Event Details

Product:

Windows SharePoint Services

ID:

5065

Source:

Windows SharePoint Services 3

Version:

12.0

Symbolic Name:

ULSEvtTag_5065

Message:

Information Rights Management (IRM): There was a problem while trying to customize a base issuance license for a protected file.

Current file: %1

GUID of current list: %2

An issuance licenses stored in an IRM protected file is customized from a generic issuance license template.

Additional Data

Error value: %3

Resolve

Delete stored licenses

The stored licenses might be corrupt. You must delete the current licenses. They will be automatically re-created. You must be a member of the SharePoint Administrators group to stop and start the Windows SharePoint Services 3.0 Web application. You must have write access to the license directories to delete these directories.

Note

Restarting IIS will render all the Web content on that server unavailable to users while it is starting up. You might want to restart IIS during a regularly-scheduled service time.

To perform steps 1 and 4, you must be a member of the Administrators group on the local computer. To perform step 3, you must have Write permissions to the directory.

To delete stored licenses

  1. Stop the Windows SharePoint Services 3.0 Web application by running the following command at the command prompt.

    iisreset /stop

  2. On the Windows SharePoint Services 3.0 front-end Web server, navigate to the %allusersprofile%\Application Data\Microsoft\DRM\Server\ folder

  3. Delete all folders named after the Windows SharePoint Services 3.0 application pool identity account. The application pool identity is the user account that Windows SharePoint Services 3.0 is running under.

  4. Restart the Windows SharePoint Services 3.0 process by running the following command at the command prompt.

    iisreset /start

Verify

To verify that this problem is resolved, users should download and then re-upload a file from a rights-managed document library. If successful, then the problem is resolved.

To activate Information Rights Management on a document library, navigate to that library’s Document Library Settings page. Click Information Rights Management and select Restrict permission to documents in this library on download.

You must be a site administrator to perform this task.

Information Rights Management (Health model)

Windows SharePoint Services 3.0 health model