• Article

Enable Call Park for Users

 

Topic Last Modified: 2010-12-13

Users cannot park calls or retrieve parked calls until they are enabled for Call Park in voice policy.

Note

By default, Call Park is disabled for all users.

You can enable Call Park at the global scope or at the site or user scope. User scope takes precedence over site scope, and site scope takes precedence over global scope. If you have multiple voice policies, review all the policies to enable Call Park, not just the global policy.

To Enable Call Park for Users by Using Lync Server 2010 Control Panel

  1. Log on to the computer as a member of the RTCUniversalServerAdmins group, or as a member of the CsVoiceAdministrator, CsServerAdministrator, or CsAdministrator administrative role.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Voice Routing.

  4. Click the Voice Policy tab.

  5. Double-click an existing voice policy to open the Edit Voice Policy dialog box.

  6. Under Calling features, select Enable call park.

  7. Click OK to save the voice policy

To Enable Call Park for Users by Using Lync Server Management Shell

  1. Log on to the computer as a member of the RTCUniversalServerAdmins group, or as a member of the CsVoiceAdministrator, CsServerAdministrator, or CsAdministrator administrative role.

  2. Start the Lync Server Management Shell: Click Start, click All Programs, click Microsoft Lync Server 2010, and then click Lync Server Management Shell.

  3. Run:

    Set-CsVoicePolicy -Identity <VoicePolicy> -EnableCallPark $true

    For example, to enable Call Park for the default global voice policy:

    Set-CsVoicePolicy -EnableCallPark $true