Azure Support REST API Reference

The Azure Support REST API enables you to create and manage Azure support tickets programmatically.

Using the API, you can:

Open a technical, billing, subscription management, or subscription and service limits (quota) support ticket.
Get a list of support tickets and detailed information about each ticket. Narrow your search for support tickets by status or created date.
Update severity, ticket status, and contact information for a support ticket.
Add a new communication to a support ticket or get a list of all communications for a support ticket. Narrow your search of communication lists by created date or communication type.

Prerequisites

Prerequisites depend on the API operations you want to call:

To create and update support tickets, and add communication operations, you need:
- An Azure subscription ID.
- A Professional Direct, Premier, or Unified technical support plan. For more information, see Compare support plans.
- Member of the Support Request Contributor role at the subscription scope.
To list support tickets, and to list communication operations, you need:
- An Azure subscription ID
- Member of the Reader role at the subscription scope.

Apart from support in REST API, support ticket creation and management is available in the following interfaces and languages: