Check your knowledge

Answer the following questions to see what you learned.

Which of the following options isn't a goal of shadowing a user?

Show how the new system would function similarly

Identify the key actions

Look for automation opportunities

A key part of understanding a business process is the identification of which one of the following components?

How it could be reorganized to be more efficient

How long the process takes

Milestones or stages that make up the process

If you need to have a different process path for approvals based on the amount of the process tasks, what would you use?

Multiple process definitions

Use branching based on number of tasks

Increase the milestones in the process

You must answer all questions before checking your work.