Summary
Dynamics 365 Field Service Mobile application is a must-have for any organization that is deploying Dynamics 365 Field Service. Out of the box, it provides agents with simple access to their bookings, work orders, time-off requests, and other relevant data. However, many scenarios occur where organizations might find it beneficial to tailor the application to better fit their organizational needs. Because the mobile application is built on Microsoft Power Platform, organizations can control how users interact with the application, and they can enable and configure features that provide extra value to their customers.
This module examined common configuration options that are related to the Dynamics 365 Field Service Mobile application, including:
Exploring the available configuration options and examining scenarios where this instance would occur.
Examining how to edit the mobile application, including modifying the site map, forms, and views.
Reviewing how offline data access works and the configuration process, including creating and modifying offline profiles, assigning users to profiles, and modifying sync filters.
Explaining how to enable and configure the barcode scanning capabilities of the application.
Examining how to track the location of frontline workers.
Reviewing the process for enabling and configuring push notifications.
Your next step would be to gain a deeper understanding of other technologies that can impact the Field Service Mobile application, including items like Connected Field Service and Remote Assist.