Introduction
An important factor that impacts a company’s reputation in today’s market is the quality of their goods and services. By having a standard procedure for checking the quality of products when they arrive from vendors, move through supply chain, and are sent to customers, companies can reduce the number of returns and maintain their reputation in the market.
Quality management processes
Quality assurance in Dynamics 365 Supply Chain Management involves product testing and the management of nonconforming material.
Quality management can help you manage turnaround times when you're dealing with nonconforming products, regardless of those products' point of origin. The system can schedule tasks to correct problems and therefore help prevent recurrences of those problems in the future. Quality management also lets you track issues (including internal problems) by problem type and lets you identify solutions as either short-term or long-term.
Statistics about key performance indicators (KPIs) provide insight into nonconformance problems that have previously occurred and the solutions that were applied to correct them. You can use historical data to help review the effectiveness of quality measures that have been taken previously and to determine appropriate measures in the future.
Controlling the quality management process
Ways that you can control the quality management process include:
- Create quality orders that are based on trigger points, such as “at product receipt” for inbound operations or “at product pickup” for outbound operations.
- Document test results and determine whether the results meet the established test criteria and acceptable quality levels.
- Use document management for detailed product specifications and user-specific notes as part of reporting during the inspection process.
- Maintain nonconforming products and correlating these products with additional nonconformance information to track down the original cause of a problem.
- Document the cost of managing a nonconformance. This cost can include the items (such as spare parts), miscellaneous charges, and the timesheet hours that are required to correct the nonconformance.
- Schedule error correction processes by using correction handling that is linked to quality orders.