Capabilities of business applications
Historically speaking, LOB solutions fit into a couple of categories: customer relationship management (CRM) and enterprise resource planning (ERP). As business applications, Dynamics 365 and Microsoft Power Platform have evolved, and those lines are blurred into more holistic options.
CRM can take many forms, from keeping handwritten notes at a small, family-owned restaurant to Microsoft Outlook, to Microsoft Dynamics 365 Sales.
ERP can be like CRM, plus a collection of disparate systems that you can use to manage core systems independently of one another. Alternatively, ERP can be a full suite, such as Microsoft Dynamics 365 Commerce and Dynamics 365 Supply Chain Management, that’s set up to work in tandem to solve large scale business needs.
The following sections explore some capabilities of Dynamics 365 products.
Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central is an end-to-end business application for small to medium-sized businesses and offers many similar capabilities like the previously mentioned enterprise solutions. The capabilities of Dynamics 365 Business Central include financial management, reporting and data analysis, sales management, supply chain management, project management, service management, warehouse management, and manufacturing.
For more information, go to the Dynamics 365 Business Central capabilities page and download the capability guide.
Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce fosters lasting relationships through intelligent tools that strengthen your brand. Capabilities include omnichannel engagement, customer loyalty, rich personalization, streamlined digital commerce, AI-driven intelligent commerce, and connected customer journeys.
For more information, see Dynamics 365 Commerce capabilities.
Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service helps you exceed customer expectations by delivering exceptional service on any channel. Capabilities include helping you provide self-service options, personalize customer experiences, increase customer service representative productivity, optimize service operations, and deliver proactive service with IoT.
For more information, see Dynamics 365 Customer Service capabilities.
Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service capabilities help you deliver exceptional customer experiences. They include personalized customer experiences, increased worker productivity, optimized service operations, and delivery of proactive service.
For more information, see Dynamics 365 Field Service capabilities.
Dynamics 365 Finance
Microsoft Dynamics 365 Finance allows you to monitor global financial operations in real time, predict outcomes, and make data-driven decisions to drive business agility and growth. Dynamics 365 Finance helps you enhance your financial decision making, unify and automate your business processes, and make a strategic impact, all while reducing costs and decreasing global financial complexity and risk.
For more information, see Dynamics 365 Finance capabilities.
Dynamics 365 Customer Insights - Journeys
Microsoft Dynamics 365 Customer Insights - Journeys enables you to engage with customers one-on-one, at scale, to build meaningful relationships and grow your business. It can help you to engage customers in real time, win customers and earn loyalty faster, personalize customer experiences with AI, and build customer trust with a unified, adaptable platform.
For more information, see Dynamics 365 Customer Insights - Journeys capabilities.
Dynamics 365 Sales
Microsoft Dynamics 365 Sales helps organizations accelerate revenue with an insights-based, collaborative sales engagement solution. It can help your business win new customers through teamwork, accelerate revenue with AI, predict and manage pipelines with confidence, and improve customer conversations through real-time coaching.
For more information, see Dynamics 365 Sales capabilities.
Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Supply Chain Management helps mitigate supply chain issues with robust capabilities, such as real-time visibility, agile planning, and business continuity. It can help you design products with speed and accuracy, plan with confidence and agility, procure with strategy and cost efficiency, produce with innovation and sustainability, deliver with consistency and expediency, and operate with precision and foresight.
For more information, see Dynamics 365 Supply Chain Management capabilities.