Administer Dynamics 365 Contact Center

  • 4 minutes

Use the Contact Center admin center app to set up the features in Dynamics 365 Contact Center, such as unified routing, knowledge articles, channels, voice, and agent experience profiles.

The following features enhance the configuration process:

  • An intuitive, step-by-step guide to establish a communication channel.

  • A search functionality that simplifies the process of locating administrative settings for various app features.

  • A site map that focuses on tasks for ease of navigation.

  • Overview pages for each section that provide concise information and direct links for feature management.

  • Dedicated landing pages for each feature that detail all available options.

  • A dynamic site map that adjusts based on the provisioned capabilities.

Note

To configure these features, you must have the System administrator role.

The Contact Center admin center app is pre-installed across all Dynamics 365 Contact Center instances. To begin the process, sign in to Dynamics 365, go to the apps page, and then select the Contact Center admin center.

For more information, see Use Contact Center admin center.