Use service-level agreements and entitlements in Dynamics 365 Field Service

  • Module
  • 9 Units
Intermediate
Business User
Functional Consultant
Dynamics 365
Field Service

This module examines how to set up service-level agreements and entitlements in Dynamics 365 Field Service.

Learning objectives

In this module, you'll:

  • Learn about price lists.
  • Create entitlements and work orders.
  • Learn about service-level agreements.

Prerequisites

Basic understanding of Dynamics 365 Field Service