Test Viva Connections before launch
Before sharing Viva Connections with the rest of your organization, recruit a small group of users to test and refine popular workflows to ensure end-users have a great experience using Viva Connections for the first time. Consider recruiting specific people from different audiences to complete popular tasks. Make improvements until the experience is ideal for the rest of the organization.
Best practices for testing:
Test with early adopters and champions and capture their feedback
Use the approved web browser for your organization
Test Viva Connections on a desktop device and mobile device
Make sure all the links are active and there aren’t any dead ends
Pay attention to labels on Dashboard cards and buttons – will they make sense to the rest of the organization?
Evaluate the quality and effectiveness of icons and images
Check for performance issues like slow loading times or missing images
Ask testers about the navigation experience with user experience surveys. For example, “How easy is it to navigate Viva Connections?” “Did you run into any broken links? If so, please indicate here.” You can find many other examples online by searching on the Internet for “UX survey templates” or “app user experience survey questions” to guide you.
Lamna Healthcare
In this module, let's imagine that you're the Internal Communications Manager at a large chain of regional hospitals, Lamna Healthcare. Your organization needs an employee experience tool for their various types of employees. These employees include physicians and surgeons, nurse practitioners, HR professionals, IT professionals, office administrators, custodial staff, and many more. The executive leadership has carefully researched and examined existing platforms. Then they've decided that Viva Connections is an ideal solution since Lamna Healthcare already subscribes to Microsoft 365. Leadership has asked you to lead the deployment of Viva Connections along with a team of stakeholders that represent different roles.
Learn how Lamna Healthcare tests Viva Connections before launch
As the Internal Communications Manager at Lamna Healthcare, you want to ensure that medical personnel, information workers, frontline workers, and all other employees at the hospital adopt this new app in their daily flow of work. Considering the needs of all groups, you recruit a group of people to test Viva Connections from different regions and roles.
Each tester can complete popular tasks using Viva Connections and give feedback based on their roles. For example, clocking in, clocking out, viewing the café menu, and checking the holiday schedule. Ask testers to complete tasks using Viva Connections on both desktop and mobile devices. A few insights were discovered.
Jessie, a Benefits specialist from HR noticed a dead-end when trying to access a link to a training module.
Cora, a clinical Operations Manager, shares feedback while using the mobile app. They notice the icon used on the Dashboard cards for logging hours makes it hard to find.
Maya, a pediatric nurse, notices that a few cards on the Dashboard and a few links in Resources are loading slowly.
Your group of testers not only provides important feedback, but they'll also get excited about Viva Connections and evangelize the new tool to their peers. Your investment in testing and refining the experience helps to create excitement and a smooth delivery of Viva Connections at Lamna Healthcare.