Send Microsoft Authenticator logs and get an incident ID

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Follow these steps to send logs to customer support and get the incident ID.

  1. Open Microsoft Authenticator.
  2. Tap Send feedback in the app's top menu.
  3. Select Having trouble?.
  4. Fill out the form, and then select Send to send the feedback and/or logs (Send is on the top left on iOS, and on the top right on Android).
  5. Note the incident ID. You or your administrator will need this ID if you contact Microsoft Support.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.