"Installation failed" error occurs during solution installation or update

  • Article

This article provides a resolution for an issue where you receive an "Installation failed" error when trying to install or update the Microsoft Dynamics 365 Guides solution.

Symptoms

When you try to install or update the Dynamics 365 Guides solution, the "Installation failed" error message occurs.

Cause

This issue occurs because any of the following requirements isn't met:

Resolution

  1. Make sure you have the System Administrator role and a Power Apps license (or a license that includes a Power Apps license), and then install or update the Guides solution.

    Screenshot that shows the Dynamics 365 Guides license option that should be selected in the Apps list when you assign the Dynamics 365 Guides license to user accounts.

  2. Go to the solution history page. Review details about solution installations to see if you can find the source of the error.

If the installation still fails, contact Dynamics 365 support.