¿COMO RECUPERAR CONTRASEÑA CUENTA OUTLOOK?

Hi Marlene Olivares Morales,

Thank you for posting in the Q&A Forums.

1. Confirming account information

First, make sure that the account information you enter (e.g., email address) is completely correct and free of spelling errors. Also, check if you are using the correct case format.

2. Use Microsoft's official recovery method

If your password has indeed been forgotten, you can try to reset it through Microsoft's official recovery method. This usually involves visiting Microsoft's account recovery page and following the steps below:

Visit the Microsoft account recovery page (Note: a generic Microsoft account recovery page link is provided here, but the specific page may vary depending on your region and situation).

Enter your Outlook email address and select “I forgot my password”.

Follow the prompts to select a verification method. If you set up an alternate email address or cell phone number when you signed up for an Outlook account, Microsoft will send a verification code to these contacts.

Enter the verification code received and follow the on-screen instructions to complete the password reset process. 3.

3. Contact Microsoft Customer Support

If you are unable to recover your password through the above methods, or if there are other issues with your account (such as lockout or hacking), it is recommended that you contact Microsoft Customer Support directly. You can contact them in the following ways:

Visiting the Microsoft Support page, searching for help topics related to your issue, and finding the option to contact Customer Support.

Using the online chat or telephone support services offered by Microsoft. Please note that support services may vary from region to region, and you may need to select the appropriate contact method based on your geographic location.

When contacting Microsoft Customer Support, please have your account information (e.g., e-mail address, name used during registration, etc.) ready so that they can help you resolve your issue more quickly.

4. Stopping automatic debits

Regarding the charges deducted from your bank account, you need to take immediate action to prevent further losses. Here are some possible steps:

Log in to your bank account and review the transaction history associated with your Outlook account and confirm the details of the debit.

If unauthorized transactions are detected, contact your bank immediately and report the situation to them. They will be able to assist you in stopping further chargebacks and may offer a refund.

Also, contact Microsoft Customer Support to inform them of the unauthorized debit issue with your account and request their assistance in resolving the issue.

5. Preventive Measures

In order to avoid a similar issue from happening again in the future, it is recommended that you take the following precautions:

Set a strong password for your Outlook account and change it regularly.

Enable dual authentication to increase the security of your account.

Do not log into your account in unsecured network environments, especially public Wi-Fi.

Regularly check your account activity to ensure there is no unauthorized access.

Best regards

NeuviJ

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