ServiceNow
ServiceNow improves service levels, energizes employees, and enables your enterprise to work at lightspeed. Create, read and update records stored within ServiceNow including Incidents, Questions, Users and more.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - China Cloud operated by 21Vianet |
| Power Apps | Premium | All Power Apps regions except the following: - China Cloud operated by 21Vianet |
| Contact | |
|---|---|
| Name | Microsoft |
| URL | Microsoft LogicApps Support Microsoft Power Automate Support Microsoft Power Apps Support |
| Connector Metadata | |
|---|---|
| Publisher | Microsoft |
| Website | https://www.servicenow.com/ |
| Privacy policy | https://www.servicenow.com/privacy-statement.html |
Note
The Get Knowledge Articles operation can only be used when the Knowledge API (sn_km_api) plugin is activated.
Known Issues and Limitations
When using the Create Record action, it's not possible to specify the full record description. The field value will be ignored due to Service-Now REST API limitations.
The Get Records action may return an "Invalid Table" or other error in Power Apps. For Power Apps implementations the suggested work around is to utilize the Get Records action in Power Automate and pass the data back to Power Apps.
Creating a connection
The connector supports the following authentication types:
| Basic Authentication | Sign in using basic authentication | All regions | Not shareable |
| Default [DEPRECATED] | This option is only for older connections without an explicit authentication type, and is only provided for backward compatibility. | All regions | Not shareable |
Basic Authentication
Auth ID: basicAuthentication
Applicable: All regions
Sign in using basic authentication
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
| Name | Type | Description | Required |
|---|---|---|---|
| Instance | string | Name of the instance for service-now.com or custom URL for migrated account | True |
| Username | string | Username for this instance | True |
| Password | securestring | The password for this account | True |
Default [DEPRECATED]
Applicable: All regions
This option is only for older connections without an explicit authentication type, and is only provided for backward compatibility.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
| Name | Type | Description | Required |
|---|---|---|---|
| Instance | string | Name of the instance for service-now.com or custom URL for migrated account | True |
| Username | string | Username for this instance | True |
| Password | securestring | The password for this account | True |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 600 | 60 seconds |
Actions
| Create Record |
Create a record in a ServiceNow table. |
| Delete an attachment (Preview) |
Delete an attachment |
| Delete Record |
Deletes a record for a ServiceNow object type like 'Incidents |
| Get Attachment Metadata (Preview) |
Retrieve metadata for attachments |
| Get Knowledge Articles |
Returns a list of knowledge base (KB) articles which can be searched and filtered |
| Get Record |
Gets a record for a ServiceNow object type like 'Incidents' |
| Get Record Types |
Lists the available record types |
| List Records |
Gets records of a certain ServiceNow object type like 'Incidents' |
| Retrieve attachment content (Preview) |
Retrieve attachment content |
| Retrieve attachment metadata (Preview) |
Retrieve attachment metadata |
| Update Record |
Updates a record for a ServiceNow object type like 'Incidents' |
| Upload an attachment (Preview) |
Upload an attachment from a multipart form |
Create Record
Create a record in a ServiceNow table.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
body
|
body | True | dynamic | |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
Returns
Delete an attachment (Preview)
Delete an attachment
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
sys_id
|
sys_id | True | string |
Delete Record
Deletes a record for a ServiceNow object type like 'Incidents
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
System ID
|
sysid | True | string |
System ID for the record. |
Get Attachment Metadata (Preview)
Retrieve metadata for attachments
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
sysparm_limit
|
sysparm_limit | string |
Limit to be applied on pagination. Note: Unusually large sysparm_limit values can impact system performance. Default: 1000 |
|
|
sysparm_offset
|
sysparm_offset | string |
Number of records to exclude from the query. Use this parameter to get more records than specified in sysparm_limit. For example, if sysparm_limit is set to 500, but there are additional records you want to query, you can specify a sysparm_offset value of 500 to get the second set of records. Default: 0 |
|
|
sysparm_query
|
sysparm_query | string |
Encoded query. Queries for the Attachment API are relative to the Attachments [sys_attachment] table. For example: (sysparm_query=file_name=attachment.doc) |
Get Knowledge Articles
Returns a list of knowledge base (KB) articles which can be searched and filtered
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Fields
|
fields | string |
Comma-separated list of fields from the Knowledge table. |
|
|
Limit
|
limit | integer |
Maximum number of records to return. |
|
|
Query
|
query | True | string |
Text to search for. |
|
Filter
|
filter | string |
Encoded query to use to filter the result set. |
|
|
Kb
|
kb | string |
Comma-separated list of knowledge base sys_ids. |
Returns
- Body
- GetArticlesResponse
Get Record
Gets a record for a ServiceNow object type like 'Incidents'
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
System ID
|
sysid | True | string |
System ID for the record. |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
Returns
Get Record Types
List Records
Gets records of a certain ServiceNow object type like 'Incidents'
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
|
|
Query
|
sysparm_query | string |
Encoded query used to filter the result set. Example: active=true^ORDERBYnumber^ORDERBYDESCcategory |
|
|
Limit
|
sysparm_limit | integer |
Limit to be applied on pagination. The default is 10000. |
|
|
Offset
|
sysparm_offset | integer |
Number of records to exclude from the query. |
Returns
Retrieve attachment content (Preview)
Retrieve attachment content
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
sys_id
|
sys_id | True | string |
Retrieve attachment metadata (Preview)
Retrieve attachment metadata
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
sys_id
|
sys_id | True | string |
Update Record
Updates a record for a ServiceNow object type like 'Incidents'
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Record Type
|
tableType | True | string |
Type of record to list |
|
System ID
|
sysid | True | string |
System ID for the record. |
|
body
|
body | True | dynamic | |
|
Display System References
|
sysparm_display_value | boolean |
Determines if system references should be included |
|
|
Exclude Reference Links
|
sysparm_exclude_reference_link | boolean |
Determines if reference links should be excluded |
Returns
Upload an attachment (Preview)
Upload an attachment from a multipart form
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
attachment_content
|
attachment_content | True | file |
Attachment to upload |
|
table_name
|
table_name | True | string |
Name of the table to which you want to attach the file. |
|
table_sys_id
|
table_sys_id | True | string |
Sys_id of the record on the specified table to which you want to attach the file |
Returns
Definitions
UploadAttachmentResponse
| Name | Path | Type | Description |
|---|---|---|---|
|
average_image_color
|
result.average_image_color | string |
If the attachment is an image, the sum of all colors. |
|
compressed
|
result.compressed | string |
Flag that indicates whether the attachment file has been compressed. |
|
content_type
|
result.content_type | string |
Content-type of the associated attachment file, such as image or jpeg or application/x-shockwave-flash. |
|
created_by_name
|
result.created_by_name | string |
Full name of entity that originally created the attachment file. |
|
download_link
|
result.download_link | string |
Download URL of the attachment on the ServiceNow instance. |
|
file_name
|
result.file_name | string |
File name of the attachment. |
|
image_height
|
result.image_height | string |
If an image file, the height of the image. Unit: Pixels |
|
image_width
|
result.image_width | string |
If an image file, the width of the image. Unit: Pixels |
|
size_bytes
|
result.size_bytes | string |
Size of the attachment. Unit: Bytes |
|
size_compressed
|
result.size_compressed | string |
Size of the attachment. Unit: Bytes |
|
sys_created_by
|
result.sys_created_by | string |
Entity that originally created the attachment file. |
|
sys_created_on
|
result.sys_created_on | string |
Date and time that the attachment file was initially saved to the instance. |
|
sys_id
|
result.sys_id | string |
Sys_id of the attachment file. |
|
sys_mod_count
|
result.sys_mod_count | string |
Number of times the attachment file has been modified (uploaded to the instance). |
|
sys_tags
|
result.sys_tags | string |
Any system tags associated with the attachment file. |
|
sys_updated_by
|
result.sys_updated_by | string |
Any system tags associated with the attachment file. |
|
sys_updated_on
|
result.sys_updated_on | string |
Date and time that the attachment file was last updated. |
|
table_name
|
result.table_name | string |
Name of the table to which the attachment is associated. |
|
table_sys_id
|
result.table_sys_id | string |
Sys_id of the table associated with the attachment. |
|
updated_by_name
|
result.updated_by_name | string |
Full name of entity that last updated the attachment file. |
GetTypesResponse
| Name | Path | Type | Description |
|---|---|---|---|
|
result
|
result | array of object |
Result set of all record types for current instance. |
|
Display name
|
result.label | string |
Display name of the record type. |
|
Value
|
result.value | string |
Value of the record type. |
GetArticlesResponse
| Name | Path | Type | Description |
|---|---|---|---|
|
Count
|
meta.count | integer |
Number of available KB articles |
|
End
|
meta.end | integer |
Ending index of the result set |
|
Fields
|
meta.fields | string |
Fields in the article |
|
Filter
|
meta.filter | string |
Filter used to acquire the data |
|
Kb
|
meta.kb | string |
List of knowledge base article sys_ids |
|
Language
|
meta.language | string |
List of comma-separated languages of the KB articles that were requested |
|
Query
|
meta.query | string |
Specified request query |
|
Start
|
meta.start | string |
Starting index of result set |
|
Status
|
meta.status.code | string |
Status of the call |
|
Kb
|
meta.ts_query_id | string |
List of comma-separated languages of the KB articles that were requested |
|
articles
|
articles | array of object | |
|
Display Value
|
articles.fields.display_value | string |
Display value of the requested field |
|
Label
|
articles.fields.label | string |
Label representing the requested field |
|
Name
|
articles.fields.name | string |
Name of the requested field |
|
Type
|
articles.fields.type | string |
Data type of requested field |
|
Value
|
articles.fields.value | string |
Value of the requested field |
|
Link
|
articles.Link | string |
Link to the article |
|
id
|
articles.id | string |
Knowledge article sys_id from the Knowledge [kb_knowledge] table |
|
Number
|
articles.number | string |
Knowledge article sys_id from the Knowledge [kb_knowledge] table |
|
Rank
|
articles.rank | float |
Search rank of article specific to this search |
|
Score
|
articles.score | float |
Relevancy score, results sorted in descending order by score |
|
Snippet
|
articles.snippet | string |
Text showing a small portion of the knowledge article |
|
Title
|
articles.title | string |
Short description or title of the knowledge article |