Onedrive for Business Support team
"We couldn't sync this library. This library can no longer be synced using this application."
ISSUE: User receives message "We couldn't sync this library. This library can no longer be synced...
Date: 10/20/2017
OneDrive Sharing
OneDrive Sharing Let’s go over this page to better understand what these settings control. Let users...
Date: 09/29/2017
"The file may have been changed by another user since you last saved it."
ISSUE: When saving an Excel file multiple times, user receives message "The file may have been...
Date: 07/10/2017
Group Sites not Visible in OneDrive for Business
Issue: Groups and sites listed in Outlook are different than what appears in OneDrive for Business...
Date: 05/10/2017
Sync Button on SharePoint on-premise library.
ISSUE: Selecting the Sync button on a SharePoint on-premise library. RESULT: The OneDrive sync...
Date: 05/06/2017
"Sorry, OneDrive can't add your folder right now."
ISSUE: When trying to sync a OneDrive or SharePoint team site, you receive a message "Sorry,...
Date: 02/07/2017
"There was an error processing this request. Please refresh this page."
ISSUE: User receive message "There was an error processing this request. Please refresh this page.",...
Date: 02/07/2017
OneDrive doesn’t work in Windows 10 when building a Custom Image
ISSUE: After installing Windows 10 MDT image, OneDrive starts when logged in as a local...
Date: 02/03/2017
"You're already syncing this account"
ISSUE: When trying to sync OneDrive using the new sync client with Windows 7 and Internet Explorer...
Date: 02/03/2017
OneDrive crash on launch
ISSUE: Immediately after launching, the OneDrive client crashes. CAUSE: There’s a string in the name...
Date: 11/02/2016
"There's no network connection. Make sure you're connected to a Wi-Fi or mobile network and try again."
Issue When trying to sign into the OneDrive mobile app, you receive the following error after...
Date: 06/01/2016
"There was a problem signing you in. Please try again in a few minutes."
SYMPTOM: You receive the message "There was a problem signing you in. Please try again in a few...
Date: 04/14/2016
Your IT department made a change that prevents you from syncing this folder. To find out more, please contact your IT department".
When trying to sync with the OneDrive for Business Next Generation Sync Client (OneDrive.exe), you...
Date: 04/13/2016
"There was a problem connecting to OneDrive. Check your Internet connection, and then try again"
ISSUE: When syncing with Next Generation Sync Client, users receive the message: "There was a...
Date: 04/08/2016
OneDrive for Business sync without full SharePoint permissions
For a particular folder you synced with the OneDrive for Business client, you see the following...
Date: 02/19/2016
OneDrive for Business 2013 client synchronize affected by web filtering software
You may have OneDrive for Business 2013 installed either of the Office 2013 suite or standalone....
Date: 01/04/2016
OneDrive for Business 2013 sync client in a loop and disappears
OneDrive for Business could start crashing with symptoms of the following: multiple blue clouds...
Date: 01/04/2016
KB article: OneDrive for Business sync client to resolve OfficeFilecache possible issues
How to remove the OneDrive for Business cache by using the "Fix it" tool...
Date: 01/04/2016
We couldn't sync this library. This library isn't available offline
For updated information on this issue, see Your IT department made a change that prevents you from...
Date: 09/16/2015
KB article: MAC Preview of OneDrive for Business: Restrictions and limitations when you sync files
For restrictions and limitation when syncing to OneDrive for Business for MAC preview, see the...
Date: 09/13/2015
OneDrive for Business sync affected by Skype for Business installation
If your OneDrive for Business sync stopped working after you installed Skype for Business, this...
Date: 08/14/2015
Setting up iPad/iOS for easy access of OneDrive for Business, Sharepoint and MORE!
Setting up iOS devices for easy access of OneDrive for Business, Sharepoint and MORE! Microsoft...
Date: 07/30/2015
"An error occurred. Contact your administrator for more information." when attempting to sign into mobile OneDrive
ISSUE: When attempting to sign into the Mobile OneDrive app, you receive an error: "An error...
Date: 06/18/2015
"A problem occurred while accessing the Office Document Cache. Do you want to repair this problem?" on a MAC
ISSUE: Receive message "A problem occurred while accessing the Office Document Cache. Do you...
Date: 05/26/2015
“This Folder cannot be displayed” trying to access OneDrive for Business on Android
ISSUE: Users receives message “This Folder cannot be displayed”, when trying to access...
Date: 05/26/2015
KB article: OneDrive for Business information on limitations
OneDrive for Business works with Sharepoint or also called the Cloud or also known as O365. There...
Date: 01/19/2015
Minor latency when saving to OneDrive for Business from Office 2013
Teammates on the Office client and Web Technologies team has provided a blog on the details of the...
Date: 01/02/2015
OneDrive for Business ETL logging may cause hard drive to fill up with one log file
OneDrive for Business has ETL logging is automatically set. The log obtains data about the OneDrive...
Date: 01/02/2015